Community Manager, Digital Games

The Team

Mattel Game Studios’ mission is to harness the power of Mattel's iconic brands and IP to create a wide variety of engaging digital games. Our team is guided by industry leaders with decades of experience in various facets of the gaming industry.

The Opportunity

Mattel Games Studios is seeking an experienced Community Manager to play a key role in building and growing player communities across our upcoming mobile games. This role will be responsible for defining how we engage with our players across community channels and best practices for communication, so our players feel heard and supported.

What Your Impact Will Be

• Lead community strategy and operations
• Develop and manage community engagement plans across key channels across various social platforms and other player-facing spaces
• Build a positive player community
• Establish the voice, tone, moderation standards for community interactions
• Drive insights and reporting
• Monitor community sentiment, player feedback, and engagement trends. Help identify recurring themes and surface them to the broader team
• Partner cross-functionally
• Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events
• Own player communication
• Draft and publish community updates, event messaging, known-issue updates

What We’re Looking For

• 4+ Years of experience, preferably in F2P Mobile Gaming in a community management role
• Strong knowledge of mobile F2P games and features
• LiveOps events, player motivations, community engagement drivers
• Experience with managing community platforms such as Discord, Reddit, Facebook, or similar channels
• Strong moderation instincts and handling sensitive community situations with empathy and professionalism
• Excellent writing and communication skills with player-first, brand-conscious tone

Pay Range

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• Collaborate
• Innovate
• Execute

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.

Videos to Watch

The Culture at Mattel
Corporate Philanthropy