Manager, Delivery Strategy & Operations

Responsibilities

• Own and improve core Delivery Strategy & Operations workflows across staffing, cost visibility, planning, reporting, and operational continuity.
• Lead high-priority workstreams including Jira infrastructure and data stewardship, staffing and cost models, and strategic planning support.
• Build clear, decision-useful dashboards, models, and materials that help leaders make better resourcing and operating decisions.
• Partner across Delivery, CX, Product, and Finance to improve execution and keep critical operating cadences running smoothly.
• Identify opportunities to simplify recurring work through automation, AI, and better process design.

Qualifications

• Exemplify Cedar’s values.
• May require up to 10% travel within the US.

Required Skills & Experience

• Bachelor’s degree required.
• Minimum 5 years of experience in a consulting or operations role (or equivalent).
• Prior experience in client services operations and/or client implementations a plus.
• Strong analytical, modeling, and problem-solving skills, with the ability to turn ambiguity into clear recommendations and executive-ready materials.
• Demonstrated ability to independently run workstreams, manage stakeholders effectively, and deliver with consistency in fast-moving environments.
• A systems-thinking mindset and enthusiasm for using automation and AI to improve internal processes and team leverage.
• Intellectual curiosity; consistent desire to innovate and improve.
• Healthcare experience or intuition is a plus; patient engagement or revenue cycle knowledge a plus.

Compensation Range and Benefits

• Salary/Hourly Rate Range* in CA, NY, NJ, CT, WA: $136,000 - $160,000
• Salary/Hourly Rate Range* NOT in CA, NY, NJ, CT, WA: $122,400 - $144,000
• This role is also equity eligible.
• This role offers a competitive benefits and wellness package*

About Us

• Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system.
• With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth.
• “Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually.
• Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.