Manager of Deliver Operations Planning

About the role

The Manager Deliver Operations Planning is accountable for leading and governing Deliver operations planning execution across a multi-region network of distribution centers and transportation partners. The position can be located at one of our U.S. J&J sites located within NJ, PA, CA, FL, TX, or Guaynabo Puerto Rico, or internationally in Markham Canada, or São Paulo, Brazil.

Responsibilities

• Lead global execution of Deliver Operations Planning activities within established planning frameworks and standards.
• Ensure regional planning teams operate consistently and effectively within agreed planning guardrails.
• Monitor planning performance and drive corrective actions where gaps exist.
• Lead Deliver supply and capacity planning across owned and 3PL distribution centers and transportation partners.
• Support regional Deliver teams in executing capacity and labor plans aligned to business priorities.
• Own Deliver Operations Planning inputs, analysis, and recommendations into IBP processes, including Supply Review and Management Business Review.
• Execute Deliver planning scenarios and trade-off analyses to support enterprise decision-making.
• Represent Deliver planning outcomes in IBP forums and leadership discussions.
• Execute approved scenario planning related to allocation, mode mix, network risks, and launches.
• Provide clear insights on operational and financial implications of Deliver planning scenarios.
• Support leadership decisions through fact-based planning analysis and recommendations.
• Ensure compliance with global Deliver planning standards, controls, and governance expectations.
• Monitor planning effectiveness through KPIs, indicators, and maturity assessments.
• Escalate risks, gaps, and exceptions in line with governance and decision forums.
• Proactively identify Deliver operational risks and vulnerabilities through planning execution.
• Support mitigation actions and contingency planning.
• Enable resilient planning outcomes through disciplined execution and monitoring.
• Lead, coach, and develop Deliver Operations Planning teams and key planning contributors.
• Partner closely with Regional Deliver Operations, E2E Planning, Manufacturing, Procurement, Logistics, and Finance.
• Influence stakeholders through clear communication of planning insights, risks, and tradeoffs.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Extensive experience in supply chain planning, operations planning, or deliver/network planning within a global environment.
• Demonstrated leadership in Planning and IBP integration.
• Proven ability to lead teams and influence cross-functional stakeholders in a matrix organization.

Preferred Qualifications

• Experience operating within complex, multi-region distribution and logistics networks.
• Strong analytical, scenario planning, and decision-framework development skills.
• Ability to translate strategy into standardized, executable planning processes.
• Minimum of 6-8 years overall business experience is required, preferably focused on Planning/Deliver/Strategy and management of large programs.
• Proven success working in a complex, highly matrixed, global organization with constantly evolving priorities and tight timelines.
• Validated ownership of IBP process and linkage to P&L/working capital.
• Demonstrated impact in increasingly complex leadership roles, including roles requiring orchestration and leadership by influence; E2E mentality and collaboration.
• Strong understanding of core Order Fulfillment processes (Customer Service, Warehousing and Transportation).
• Outstanding verbal and written communication skills.
• Minimum of 5 years managerial experience representing Supply Chain or a function in Leadership Teams.
• Strong planning and systems understanding with demonstrated track record of execution.
• Shown Critical thinking, learning agility and intellectual curiosity.
• Leadership Imperatives: Connect, Shape, Grow.