Manager, Strategy & Operations

About the role

Manifest is a company focused on replacing the billable hour and making legal services more accessible. We provide a unified global brand, a proprietary technology platform, and a centralized back office to help lawyers focus on delivering exceptional outcomes for their clients. Manifest has raised a $60M Series A from prominent investors including Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.

What You’ll Do

• Define metrics and operating systems for legal production and service quality
• Build dashboards and early-warning tools that surface risks before client escalations
• Establish feedback loops connecting case outcomes, quality issues, and operational interventions
• Design performance scorecards and accountability mechanisms for fulfillment teams
• Identify root causes behind communication gaps, delays, and inconsistent output
• Develop scalable QA processes, including AI-assisted quality checks
• Lead cross-functional initiatives spanning Legal, Product, Engineering, Data, and Operations

Must-haves

• 5–7 years in strategy and operations, consulting, or high-growth technology-enabled services
• Strong analytical skills with ability to synthesize fragmented quantitative and qualitative data
• Structured problem-solver who can frame senior-level strategy and execute hands-on
• Demonstrated ability to build dashboards, operating processes, and AI-assisted systems
• Able to drive alignment across functions without relying on formal authority

Nice-to-haves

• Experience in marketplaces, legal services, or complex fulfillment environments
• Familiarity with QA frameworks or performance incentive design

This is for you if...

• You want to own hard problems end-to-end, not just advise on them
• You're energized by building operating systems where none yet exist
• You do your best work at the intersection of data, process, and cross-functional execution

This is not for you if...

• You prefer clearly scoped work over ambiguous, build-from-scratch problems
• You rely on team size or formal authority to get things done
• You're looking for a role where shipping the initiative counts as success