Manager - Deli

At Joseph’s Classic Market, our Deli Department Managers lead one of the most customer-facing areas of the store. From prepared foods and sliced meats to catering and custom orders, this role is key to delivering quality, efficiency, and a welcoming experience for every guest.

Growth & Learning at Joseph’s

At Joseph’s Classic Market, we believe in growing leaders from within. As a Deli Department Manager, you’ll continue developing your leadership, food safety, and operational skills while taking ownership of your department’s performance. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers.

Responsibilities

Operations Management

• Oversee day-to-day deli operations including slicing, cooking, prep, case presentation, and sanitation
• Ensure compliance with all food safety, sanitation, and health regulations (e.g., ServSafe)
• Execute opening and closing procedures accurately
• Maintain high standards for cleanliness and organization in all deli areas

Team Leadership

• Recruit, train, schedule, and supervise deli associates
• Lead by example in performance, attendance, and attitude
• Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently
• Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department
• Conduct ongoing training and coaching to ensure excellent product knowledge and customer service
• Manage labor to match sales volume and productivity targets

Customer Service

• Deliver exceptional customer service, handling complaints and special requests professionally
• Foster a warm, welcoming environment for guests
• Oversee execution of catering orders and custom requests

Merchandising & Quality Control

• Ensure attractive and clean deli cases at all times
• Monitor freshness and quality of all deli products
• Rotate stock using FIFO procedures and maintain proper labeling
• Coordinate with marketing for seasonal and promotional displays

Inventory & Financial Management

• Monitor and control shrink, spoilage, and waste
• Accurately order products through approved vendors to maintain in-stock levels without overordering
• Perform regular inventory counts and manage food cost targets
• Review sales data and adjust planning accordingly

Compliance & Reporting

• Maintain all required logs (e.g., temperature, cleaning, waste)
• Ensure department readiness for inspections (Health Dept., corporate audits)
• Submit weekly reports on sales, labor, and department performance

Requirements

• Minimum 2 years of leadership experience in deli or food service environments
• Strong knowledge of meats, cheeses, and prepared foods
• Leadership and team development experience
• ServSafe or food safety certification or willingness to obtain
• Proficient in ordering, inventory, and shrink control
• Strong communication, organization, and customer service skills
• Flexible availability including weekends, holidays, and evenings

Physical & Work Environment

This role is performed in a fast-paced deli and prepared foods environment. Managers are expected to be actively involved in daily operations, including standing for extended periods, lifting products up to 50 pounds, and working around hot ovens, slicers, and refrigerated cases. Flexible availability is required, including early mornings, evenings, weekends, and holidays.

Benefits

• Competitive Pay
• Health, Dental and Vision Insurance
• 401(k) Plan
• Paid Time Off & Personal Days
• 20% Employee Discount

As a family-owned business, Joseph's Classic Market is committed to excellence in fresh food, tradition, and customer care. Join a team that values hard work, attention to detail, and passion for great food.