Store Manager

About the Role

The Store Manager’s primary responsibility is to fulfill our mission statement, “To create the most enjoyable shopping experience possible for our Guests.” The Store Manager is responsible for managing the overall operation and profitability of the store and leads Teammates to create and maintain the Buckle experience. As a proven leader, the Store Manager is expected to spend most of their time recruiting, hiring, training, motivating, directing, and supervising Teammates to optimize Guest satisfaction.

Responsibilities

• Sales Generation and Guest Service
  • Plan sales goals with the Area Manager, District Manager, and Regional Manager (ADR).
  • Role model sales and showmanship, demonstrating Buckle’s best practices to achieve sales goals and guest service standards.
  • Evaluate store sales and payroll on a weekly basis using key business reports and payroll tools.
  • Utilize sales reports and planning tools to achieve all store sales goals.
  • Ensure the sales floor is adequately supervised at all times.
  • Monitor Teammate’s Guest service and sales performance.
  • Communicate store trends and make recommendations to District Manager regarding store product selection.
  • Set and modify individual sales goals based on ongoing sales analyses.
  • Resolve Guest disputes.
  • Handle returns/exchanges and additional operational and loss prevention duties.
• Teammate Recruiting, Training, and Development
  • Determine store staffing needs, recruit, interview, screen, hire, coach, and review Teammates in accordance with Buckle’s policies and guidelines.
  • Ensure Leadership Team is fully staffed and make seasonal staffing adjustments as needed.
  • Set and adjust pay rates.
  • Assess Teammate talent, conduct daily reviews, and hold Teammates accountable.
  • Schedule work hours based on business needs.
  • Provide effective education to Teammates on procedures such as opening, closing, cashiering, returns, and other operational functions.
  • Delegate duties and responsibilities to foster a sense of ownership among Teammates and increase efficiency.
  • Manage staff by assigning daily duties and monitoring task completion.
  • Develop a high-performing team through collaboration and evaluation.
  • Evaluate Teammate performance, including business builders, goals, and overall productivity.
  • Coach, communicate, and share feedback with Teammates daily.
  • Motivate Teammates to initiate and complete daily tasks.
  • Lead, direct, motivate, and educate new Teammates to meet accountability, shift orientation, loss prevention, and sales presentation standards.
  • Share Guest feedback with Teammates.
  • Meet or exceed performance standards in Buckle business builders and guest loyalty, including fit appointments, Buckle credit card, and guest connect.
  • Communicate feedback to District Manager regarding sales and Teammate performance.
  • Educate Teammates on visual displays based on Buckle guidelines.
  • Administer Buckle’s Commitment Program, including disciplinary action and termination decisions in consultation with District Manager and Human Resources.
  • Maintain store standards of excellence at all times.
• Visual Merchandise Management
  • Present merchandise to maximize sales and achieve optimum merchandise turn.
  • Stay current on product range and educate staff on competitor products.
  • Educate Teammates and Guests to identify product improvements, new product ideas, and feedback.
  • Drive the implementation of Company programs such as sales promotions.
  • Identify market trends and adjust product placement based on industry knowledge.
• Operations
  • Work a flexible schedule, including mornings, evenings, weekends, and holidays such as the day of/day after Thanksgiving and Christmas, based on store and business needs.
  • Drive operational excellence through accurate and timely recordkeeping, inventory audits, safety and security compliance, expense control, and communication of store results to Company Management.
  • Ensure all Human Resources paperwork (new hires, terminations, and changes in status) is promptly and accurately completed.
  • Ensure compliance with all state and federal wage and hour laws.
  • Implement Buckle’s policies and monitor compliance with local, state, and federal laws prohibiting discrimination and harassment.
  • Identify methods for lowering expenses and increasing overall store profitability.
  • Review financial statements, sales and activity reports, and other data to measure productivity and goal achievement.
  • Attain store shrinkage goals.
  • Uphold highest standards on all Company audits.
  • Report and work closely with ADR and/or Director of Sales.
  • Interact with all Corporate departments.
  • Complete register balance and bank deposits accurately, daily, and on time.
  • Adhere to loss prevention policies and store key controls at all times.
  • Sharpen skills by attending and participating in Manager Meetings.
  • Represent the Company at local meetings.
  • Demonstrate confidence and focus during periods of high volume or unexpected events to maintain store operations.
  • Handle Teammate complaints and escalate to ADR and/or Human Resources as needed.
• Fulfill the mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Complete special projects and other duties as assigned.

Supervisory Responsibilities

Directly supervises all Teammates in the store location. Responsibilities include interviewing, hiring, and training Teammates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Teammates; addressing complaints and resolving problems in accordance with the organization's policies and applicable laws.

Qualifications

• Bachelor's degree from a four-year college or university in a relevant field of study preferred; or one to two years of related retail experience and/or training; or equivalent combination of education and experience.
• Must be able to relocate as required.
• Completion of Management Trainee Program preferred.

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, jump, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to sit.
• Ability to lift and maneuver 50 lbs throughout the store and backroom.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to travel by flight or motor vehicle, including overnight stays.
• Ability to operate a motor vehicle for up to 6 hours.

Work Environment

While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.