Manager, Customer Success

Responsibilities

• Leads and manages a team of Account Managers.
• This includes training, coaching and performance monitoring.
• Develops and implements strategies to improve departmental efficiency, productivity, and quality of service.
• Fosters a positive team environment that promotes collaboration, teamwork, and continuous learning and improvement.
• Collaborates with cross-functional teams to ensure seamless delivery of services to customers.
• Evaluates and improves departmental processes and procedures to maximize efficiency and customer satisfaction.
• Solves, escalates, and communicates issues through the proper management channels.
• Identifies present and future staff needs.
• Marks departmental staff’s performance and determine if there is a need for additional training and/or development plans.

Qualifications

• A High School Diploma or equivalent required.
• Three years related experience and/or training; or equivalent combination of education and experience preferred.
• Proficient in Microsoft Office Suite or related software.
• Proficient in AS400 and PC Miler.
• Demonstrated ability in developing and implementing Customer Service processes and procedures.
• Ability to identify process tools and implement Standard Operating Procedures related to Customer Services operations.
• Required to work intermittent weekends based on business needs.

Job Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions

Only full-time employees are eligible.