Customer Success Manager

About the role

The Customer Success Manager will play a pivotal role in supporting the rapid growth of a fast-growing proptech company that transforms shared living by making long-term rentals safe, easy, and affordable. They will own onboarding and success for landlords, driving lease-ups and operational excellence with high-stakes relationships.

Responsibilities

• Own the customer journey from onboarding to renewal, ensuring smooth transitions and high satisfaction levels.
• Drive lease-ups and operational excellence by managing landlord relationships and addressing their needs effectively.
• Coordinate launches and drive product/process improvements, contributing to the company's mission of shaping proptech's future.
• Work closely with vendors, tenants, engineering, and off-shore support to simplify complex workflows on the phone.

Requirements

• 2 - 4 years of experience in customer success or marketplace operations.
• Strong communication and interpersonal skills to build and maintain high-stakes relationships.
• Experience in managing and driving lease-ups and operational excellence.
• Ability to work independently and manage multiple priorities simultaneously.
• Proven ability to coordinate launches and drive product/process improvements.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Computer Science, or related field.
• Experience with CRM tools and customer relationship management.
• Understanding of the proptech industry and its challenges.
• Excellent problem-solving and analytical skills.

Skills

• Customer service and relationship management skills.
• Strong organizational and time management skills.
• Ability to adapt to a dynamic and fast-paced environment.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive compensation package including base salary of $100k - $150k.
• Health insurance coverage.
• Flexible working hours and remote work options.
• Professional development opportunities and training programs.
• Employee recognition and rewards program.

Pay

$100k - $150k

Schedule

Full-time