Customer Success Manager
About Rad AI
Rad AI is dedicated to transforming healthcare through artificial intelligence. Founded by a radiologist, our solutions are revolutionizing radiology, saving time, reducing burnout, and improving patient care. With a large proprietary radiology report dataset, our AI has uncovered hundreds of new cancer diagnoses and reduced error rates in millions of reports. Rad AI has raised over $140M in funding, including a recent Series C of $68M, bringing our valuation to $528M. Investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others, all supporting our mission to empower physicians with cutting-edge AI.
Why Join Us
We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you’ll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systems, helping drive success at the forefront of generative AI-driven healthcare innovation. The ideal candidate has a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies.
What You'll Be Doing
- Serve as a trusted advisor to Rad AI’s customers through the entire post-implementation lifecycle including product adoption, value realization, and renewal.
- Develop and maintain customer relationships across our radiology partners.
- Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
- Hold Strategic Business Review meetings to secure renewals and generate growth opportunities.
- Represent the voice of the customer to our Product and Machine Learning teams.
- Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists.
- Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice.
- Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement.
- Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value.
- Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.
Who We're Looking For
- Bachelor’s degree or above.
- 3+ years of relevant customer success experience within a healthcare environment.
- Excellent people/relationship management, coaching, and communication skills with the ability to influence others.
- Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation.
- Practical working knowledge of SaaS solutions, implementations, and technical concepts.
- Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment.
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals.
- Ability to work in the Western time zone.
Nice To Haves
- Experience in a high-growth startup environment.
- Demonstrated record of identifying expansion and cross-sell opportunities.
- Knowledge of the healthcare industry and AI technology.
- Prior professional consulting or healthcare software implementation experience.
- Previous experience as a radiology technologist is highly preferred.
Location
This role is open for hybrid work based in our San Francisco office, and also open to remote candidates in the United States.
Compensation Range
$100K - $130K