Customer Success Manager

About the role

We're looking for a Relationship Manager to join our Customer Success team. You'll manage a portfolio of enterprise customers, helping them achieve long-term success with IXOPAY by driving adoption, retention, renewals, and growth. As a trusted advisor, you'll build strong relationships, identify opportunities, and help customers maximize the value of our platform.

Responsibilities

• Manage a portfolio of customers, building trusted relationships with business and technical stakeholders.
• Guide customers throughout their lifecycle, from onboarding and adoption through renewal and ongoing success.
• Proactively identify retention risks and growth opportunities through upselling, cross-selling, and increased platform adoption.
• Partner with customers to understand their business goals and recommend solutions that improve payment performance, reduce costs, and streamline operations.
• Advocate for customer needs by partnering with Product, Engineering, and Sales to help shape future platform enhancements.
• Monitor customer health using adoption, platform usage, support trends, and commercial KPIs such as NRR and GRR.
• Cook up with internal teams to resolve customer questions and escalations, ensuring a consistently excellent customer experience.

Requirements

• 3+ years of experience in a customer-facing role such as Relationship Manager, Customer Success Manager, Technical Account Manager, or Account Manager.
• Experience in SaaS, FinTech, payments, or another technology-driven environment.
• Excellent communication, relationship-building, and stakeholder management skills.
• A consultative approach with strong analytical and problem-solving abilities.
• Experience supporting customer retention, renewals, or account growth.

Preferred

• Knowledge of payment gateways, merchant acquiring, payment orchestration, or related payment technologies.
• Experience working with enterprise customers.
• Familiarity with customer success metrics such as NRR, GRR, and product adoption.

Benefits

• Competitive salary and benefits.
• Professional growth and development opportunities.
• A collaborative, international team environment.
• US Benefits Include:
• Medical, Dental, and Vision Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance.
• Unlimited Paid Time Off and Paid Holidays.
• 401(k) Plan with Employer Match.

Pay

• Competitive salary and benefits.

Schedule

• Full-time.

Why Join IXOPAY?

• Help shape the future of enterprise payments while working with leading global merchants and payment providers.

IXOPAY Commitment to Inclusion

• We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply—we'd love to hear what you can bring to IXOPAY.
• Equal Opportunity Employer.
• We participate in E-Verify.