Manager, Customer Strategy and Success

The Manager, Customer Strategy and Success role is offered by a partner company managing all applications and next steps. This position is based in the United States and involves driving meaningful customer partnerships within a fast-growing healthcare environment focused on improving patient outcomes.

About the role

The Manager, Customer Strategy and Success will lead client implementation, account management, and strategic engagement across key partnerships. They will work closely with cross-functional teams including Product, Clinical Operations, and Commercial teams to deliver measurable value. The role combines relationship management, data analysis, and operational execution to strengthen customer success and growth. The Manager will transform performance insights into compelling narratives that demonstrate impact and support long-term partnerships.

Responsibilities

• Owning the customer journey from implementation through ongoing partnership growth, ensuring clients achieve measurable value and success.
• Strong cross-functional collaboration, data-driven decision-making, and effective communication with internal teams and external stakeholders.
• Own end-to-end implementation, account management, and customer success strategies for assigned partner accounts, ensuring successful adoption and measurable outcomes.
• Build strong relationships with customer stakeholders, guiding conversations around performance, opportunities, and partnership growth.
• Support awareness and engagement initiatives within customer organizations to help eligible members understand and access available healthcare solutions.
• Analyze performance metrics and operational data to identify trends, highlight success stories, and create actionable insights for customers.
• Prepare and deliver quarterly business reviews (QBRs), communicating impact, progress, and future opportunities to strengthen customer relationships.
• Partner with internal teams to align priorities, resolve challenges, and improve customer experience and outcomes.
• Contribute to continuous improvement efforts by identifying opportunities to enhance processes, reporting, and customer engagement strategies.

Requirements

• Customer-focused professional with experience managing strategic relationships, translating data into insights, and coordinating complex initiatives across multiple teams.
• Proven experience in a client-facing role with the ability to manage relationships and influence key stakeholders.
• Strong analytical skills, including experience gathering, interpreting, and presenting data through compelling business narratives.
• Excellent organizational and project coordination abilities, with strong attention to detail and follow-through.
• Strong written and verbal communication skills with the ability to communicate effectively across technical and non-technical audiences.
• Experience collaborating with cross-functional teams and managing multiple priorities simultaneously.
• Healthcare, digital health, telehealth, or benefits-related experience preferred.
• Experience preparing and presenting business reviews, customer reports, or strategic presentations preferred.
• Familiarity with startup, high-growth, or mission-driven environments is a plus.
• Passion for improving patient experiences and contributing to healthcare transformation.

Benefits

• Competitive salary range of $100,000 - $120,000 USD, commensurate with experience.
• Meaningful equity opportunities.
• Employer-sponsored medical, dental, and vision insurance.
• Unlimited paid time off (PTO) and 11 paid company holidays.
• Access to a “Life Concierge” benefit supporting personal and professional wellbeing.
• Tailored professional development opportunities to support career growth.
• Remote-first flexibility, allowing employees to work from home within approved U.S. states.
• Opportunity to contribute to innovative healthcare solutions with a mission-driven team.