Manager, Customer Success, Strategic

About the role

For our client, we are seeking a Manager, Customer Success, Strategic to join the team of a leader in the Enterprise Technology space. This role will lead a team focused on strategic customer relationships, retention, and expansion across a portfolio of key accounts. You will partner closely with customer executives and internal stakeholders to shape segment priorities, resolve risks, and drive measurable growth outcomes. The position also emphasizes operational leadership, team coaching, and the thoughtful use of AI-enabled workflows to improve efficiency and execution.

Location: Remote - US based candidates only, no visa sponsorship available

Pay

$145,600 – $200,200 annually

Responsibilities

• Lead and mentor a team of Strategic Customer Success Managers through individualized coaching
• Translate segment strategy into actionable priorities and operational standards
• Ensure the team meets retention and growth targets through risk management and expansion strategies
• Engage with customer executives to articulate value and support renewals
• Incorporate generative AI into team workflows to streamline operations
• Facilitate cross-functional alignment to address customer needs and operational hurdles
• Monitor and report on key performance metrics, diagnosing trends to optimize resources

Qualifications

• 6+ years in Customer Success or account management with strategic account experience
• 1+ years of experience leading client-facing teams and managing performance
• Proven success in driving retention and growth targets within renewals and negotiations
• Exceptional communication and negotiation skills with strong stakeholder influence
• Hands-on experience with generative AI tools to enhance productivity
• Willingness to travel for customer meetings in the U.S. at least 4 times per year

Benefits

• Comprehensive health and wellness insurance including medical, dental, and vision
• Access to premium mental health support for you and your dependents
• 401(k) plan with a generous company matching program
• 100% employer-paid life and disability insurance
• Flexible paid time off policy with additional company-wide rest days
• Up to 16 weeks of paid parental leave for new parents
• Annual lifestyle stipend of $1,000 for personal well-being
• Financial support for home office setup and monthly internet stipend
• Ability to volunteer during work hours with annual donation match
• Pre-tax commuter benefits and subsidized child and elder care services