Manager, Customer Success, Strategic

We need to output HTML fragment with sections: About the role? The description includes "Why join Sprout’s Sales & Customer Experience team?" and "What You'll Do", "What You'll Bring", "How You’ll Grow", "Our Benefits Program", "Our salary ranges reflect..." etc. We need to use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include based on content. We must not repeat job title as heading. No Job ID. Remove boilerplate (EEO, legal, etc). Keep substantive info. We need to include sections only when posting has real specific content. So we can have sections: About the role (maybe from "Why join..."), Responsibilities (What You'll Do), Requirements/Qualifications (What You'll Bring), Skills (maybe generative AI proficiency etc), Benefits (Our Benefits Program), Pay (salary range), Schedule (maybe travel requirement? Travel is not schedule but could be considered schedule? The rule says include Schedule only if posting actually states them. Travel requirement is not schedule; but maybe we can include Schedule if there is mention of work schedule? Not present. So we omit Schedule. We need to use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include details like leading a team of ten, etc. Must not omit. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. First, "Why join Sprout’s Sales & Customer Experience team?" paragraph: includes description of team, mission, culture. We'll put under

  About the role

  maybe. Or could be "About the role". We'll use that. Then "What You'll Do" is responsibilities. We'll put under

  Responsibilities

  . Need to list bullet points: Lead & Develop Senior Talent, Drive Operational Rigor & Execution, Own Retention, Risk, & Expansion, Serve as an Executive Escalation Point, Champion AI Innovation, Lead Through Change & Cross-Functional Alignment, Monitor & Report Performance. Each has sub-bullets. We'll need to preserve details. We can create
  • for each main responsibility, and inside each
  • we can have

    or nested

    for subpoints? The rule: Use
    • for any list of duties/requirements/benefits. It doesn't forbid nested lists. We'll do nested
      for subpoints. Similarly "What You'll Bring" includes Minimum qualifications and Preferred Qualifications. We'll put under

      Requirements

      maybe. Or Qualifications. We'll use

      Qualifications

      . Inside we have Minimum qualifications and Preferred Qualifications. We'll list each as
      • with subpoints. Also "How You’ll Grow" could be a section maybe "Growth & Development" but not in prescribed headings. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put growth under Skills? Not exactly. Could put under "Qualifications"? Might be better to create a section "Skills" for generative AI proficiency etc. But we already have qualifications covering skills. The instruction: Prefer a few substantive sections over many thin ones. So we could combine What You'll Bring (minimum and preferred) into Qualifications section. And maybe put "How You’ll Grow" under a separate section? Not in list; but we could omit if not matching allowed headings? The instruction: Use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, not exclusive? It says "Use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect those headings. It might be okay to use other headings but they gave examples. Safer to stick to those. So we need to map content to those headings. We have About the role (why join). Responsibilities (What You'll Do). Requirements (maybe minimum qualifications). Qualifications (maybe preferred qualifications). Skills (maybe generative AI proficiency, SaaS & Tooling Expertise, Executive Coaching, Sales Background). Benefits (Our Benefits Program). Pay (salary range). Schedule (maybe travel requirement? Travel is not schedule but could be considered schedule? Not exactly. Could omit Schedule if no schedule info. The posting does not mention work hours or shift. So we omit Schedule. We need to ensure we include all substantive info. Let's extract each piece. About the role: The paragraph starting "Why join Sprout’s Sales & Customer Experience team?" includes multiple sentences. We'll keep that as prose under

        About the role

        . Responsibilities: The "What You'll Do" section includes multiple bullet-like paragraphs each starting with a bold heading. We'll capture each. Let's list them exactly: - Lead & Develop Senior Talent: Direct and coach an experienced team of CSMs through 1:1s, call reviews, and account planning. Build individualized growth paths, clear operational roadblocks, and set clear performance expectations. - Drive Operational Rigor & Execution: Translate segment strategy into clear priorities. Establish and refine team operating standards—including Mutual Success Plans, Quarterly Business Reviews (QBRs), account health scoring, and CRM discipline - to ensure consistent performance across the portfolio. - Own Retention, Risk, & Expansion: Deliver on team retention and quota targets. Pressure-test expansion pipelines, coach opportunity qualification, establish early risk-detection mechanisms, and lead structured save plans for escalating accounts. - Serve as an Executive Escalation Point: Directly engage with customer executives to reinforce value, support strategic renewals, and articulate social intelligence ROI for C-level audiences. - Champion AI Innovation: Incorporate generative AI into your workflow and guide the team in using AI tools to streamline research, account prep, and communication without losing strategic oversight. - Lead Through Change & Cross-Functional Alignment: Guide the team through evolving go-to-market motions with clarity. Partner with Sales, Renewals, Onboarding, and Product to unblock technical hurdles and advocate for customer needs internally. - Monitor & Report Performance: Track and report key metrics across retention, growth, adoption, and health scores to diagnose portfolio trends and optimize resource allocation. We'll put each as
      • with maybe

        inside. Now Requirements (minimum qualifications): The "What You'll Bring" section includes Minimum qualifications: list: - Customer Success Experience: 6+ years in Customer Success or account management, with direct experience owning a strategic or enterprise book of business. - People Leadership: 1+ years of experience leading client-facing teams, with a track record of coaching, performance management, and developing high-tenured individual contributors serving matrixed enterprise clients. - Commercial & Operational Track Record: Proven success driving retention and growth targets, paired with strong business acumen across renewals, negotiations, process refinement, and project management. - Risk & Influence Skills: Exceptional communication and negotiation skills, with the ability to influence key stakeholders and maintain sound judgment under pressure. - Generative AI Proficiency: Hands-on experience applying generative AI tools (e.g., for research, account prep, communication) to optimize personal and team productivity. - Travel: Ability to travel for customer on-sites within the U.S. 4+ times per year. We'll put these as

        • each. Now Qualifications (preferred qualifications): list: - SaaS & Tooling Expertise: Experience in SaaS/subscription business models, with fluency in tools like Salesforce, Gainsight, Tableau, or similar CRM/BI platforms. - Executive Coaching: Experience coaching CSMs on C-suite presentations and value-based ROI selling. - Sales Background: Previous experience in direct account management or sales roles. We'll put under

          Qualifications

          . Now Skills: Could we separate generative AI proficiency etc? But we already have them in Minimum qualifications. Could also create a Skills section for things like "Generative AI Proficiency", "SaaS & Tooling Expertise", "Executive Coaching", "Sales Background". But that would duplicate. Better to keep them under Qualifications/Requirements. The instruction says prefer few substantive sections over many thin ones. So we can combine Minimum and Preferred into Qualifications section, and maybe Requirements not needed. But we need to include both minimum and preferred. Could have Requirements for minimum, Qualifications for preferred. That's two sections but still okay. We'll do:

          Requirements

          for minimum qualifications.

          Qualifications

          for preferred qualifications. Now Benefits: Under

          Benefits

          we need to list the benefits program details. The paragraph includes many items. We'll need to preserve all substantive information. We'll create a
          • for each benefit item. List: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Also note: "This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits." That's boilerplate? Might be considered legal. We should remove boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This sentence is legal disclaimer about benefits. Likely we should remove it. Also the sentence about flexibility to work location etc. That's also maybe boilerplate? It's about remote work policy. Might be considered substantive? It says "Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter." This is about remote work policy; could be considered substantive but maybe it's more about application instructions? It's about location eligibility. Might be considered part of job details. However, the instruction says remove application instructions. This is