Manager, Customer Service

Description

The Manager, Customer Service will direct and oversee the organizations customer service and order administration operations. This role is the primary interface between kSARIA’s customers and the internal organization after a contract has been initiated. The Manager, Customer Service will effectively communicate the status of the contract to the customer from cradle to grave. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests.

Requirements

• Ability to work independently and have highly professional verbal, writing and interpersonal skills
• Exceptional collaboration skills
• Extremely tenacious and relentless to closeout customer required actions as effectively and expeditiously as possible
• Comfortable with exposure to highly confidential information
• Willing, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organization
• Willingness to be the customer’s “champion” inside the organization
• Strong Excel, Word, PowerPoint and Microsoft Office skills
• Willingness to learn other software tools to continue to progress professionally
• Previous experience in a high-level Customer Success role is required
• Highly professional and mature attitude
• Extremely organized with high attention to detail
• Experience with ERP systems in a manufacturing environment preferred (in particular, job shop or contract manufacturing experience)
• Experience and familiarity in US government contracting FAR requirements and business terms and conditions preferred
• US Person required for DoD work
• College degree with a technical discipline or equivalent experience preferred
• Limited travel required to sync up with other kSARIA divisions to ensure uniform customer experiences