Manager, Customer Experience Technology

About the role

This role will lead a high-performing team of software professionals responsible for delivering and maintaining GTM technology solutions across Okta's enterprise platforms. The ideal candidate brings deep domain expertise in Salesforce and related SaaS/PaaS platforms, a strong track record of leading Agile delivery teams, and the ability to build strong partnerships with internal business stakeholders to align technology solutions with business needs.

Responsibilities

• Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions.
• Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion.
• Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads.
• Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO).
• Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership.
• Apply Domain Expertise: Leverage your Go-To-Market (Customer Support) domain knowledge to guide the team on delivery priorities and decisions.
• Drive Operational Excellence: Continuously evaluate and enhance operational processes and tooling to drive efficiency and scalability across the organization.

Requirements

The ideal candidate brings deep domain experience in Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, and Salesforce Communities. They have a strong background in IT application development across SaaS/PaaS platforms such as Salesforce, Workday, NetSuite, Anaplan, Xactly, and Boomi. They demonstrate exceptional communication, stakeholder management, and executive presentation skills. They also have a Bachelor's degree in Computer Science or a related technical field.

Qualifications

They have 3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams. They have a strong understanding of key business value streams (Campaign to Opportunity, Opportunity to Order, Order to Cash, etc.).

Skills

They have a strong background in IT application development across SaaS/PaaS platforms such as Salesforce, Workday, NetSuite, Anaplan, Xactly, and Boomi. They have a Bachelor's degree in Computer Science or a related technical field. They have a strong understanding of key business value streams (Campaign to Opportunity, Opportunity to Order, Order to Cash, etc.).

Benefits

At Okta, we offer a competitive compensation package including the following:

• Annual base salary range for candidates located in the San Francisco Bay area: $204,000—$281,000 USD
• Annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington: Based on factors such as skills, qualifications, experience, and work location.
• Equity (where applicable)
• Bonus
• Benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave)

Pay

The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $204,000—$281,000 USDBelow is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

Schedule

The role is available on a hybrid schedule.

Company Culture

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity Employer

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.