Manager, Customer Experience

Duties And Responsibilities

• Resource Management – responsible for ensuring team is properly staffed, oversees account management, executes performance management policies, business planning, escalates point of contact for customer issues, drives collaboration between CST and Region/OpSites
• Relationship Building – customer visits, presentations and business reviews with team as needed, maintain relationships with Region and OpSite department leaders, build effective relationships with current/prospective customers, engage with GSC and National Sales Leaders
• Leads a team of Managers, and as a team is directly responsible for escalation and achievement of service levels, compliance, customer satisfaction, and issue resolution

Education And Experience

• High School Degree required
• Bachelor’s Degree preferred
• 5 years relevant industry with Customer Relationship Management or B2B Sales Management experience required
• 7 years experience in Sysco Sales org or environment with team selling approach preferred

Abilities And Skills

• Ability to manage and motivate a customer service organization comprised of contract business (CMU/LCC)
• Ability to manage end to end initiatives through challenging deadlines across Sales and CST
• Act as an escalation point for customer challenges through appropriate teams
• Strong communicator both internally and with customer
• Effectively present skills, problem solver and ability to multi-task
• Expert in MS Office