Manager, Customer Experience

What We’re Looking For

• 6+ years experience in a customer-facing role
• 2+ years of experience managing a customer-facing team
• Strong project management skills with the ability to take a project from idea to implementation independently and see it through
• Intermediate technical acumen, and ability to grasp technical concepts quickly
• Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
• The ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
• Demonstrated experience building operational processes and systems from scratch
• Strong leadership and team management skills with experience leading cross-functional teams and developing a high-performance culture
• Experience working in lockstep with sales and technical teams
• Experience evaluating and implementing software and tools to improve team operations, with the ability to identify gaps, assess solutions, and drive adoption.

PAY & BENEFITS

Base salary of $115,000 - $140,000
Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO