Manager, Customer Experience Technology

About the role

This role will lead a high-performing team of software professionals responsible for delivering and maintaining GTM technology solutions across Okta's enterprise platforms. The ideal candidate brings deep domain expertise in Salesforce and related SaaS/PaaS platforms, a strong track record of leading Agile delivery teams, and the ability to build strong partnerships with internal business stakeholders to align technology solutions with business needs.

Responsibilities

• Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions.
• Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion.
• Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads.
• Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO).
• Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership.
• Apply Domain Expertise: Leverage your Go-To-Market (Customer Support) domain knowledge to guide the team on delivery priorities and decisions.
• Drive Operational Excellence: Continuously evaluate and enhance operational processes and tooling to drive efficiency and scalability across the organization.

Requirements

The ideal candidate brings deep domain experience in Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, and Salesforce Communities. They have a strong background in IT application development across SaaS/PaaS platforms such as Salesforce, Workday, NetSuite, Anaplan, Xactly, and Boomi. They demonstrate exceptional communication, stakeholder management, and executive presentation skills. They also have a Bachelor's degree in Computer Science or a related technical field.

Qualifications

3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams.

Skills

Strong understanding of key business value streams (Campaign to Opportunity, Opportunity to Order, Order to Cash, etc.).

Benefits

At Okta, leadership goes beyond management. Our Top 5 Core Leadership Competencies guide everything we do and align with our core values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. We expect our leaders to:

• Build Effective Teams: Foster strong teams that leverage diverse skills and perspectives to achieve common goals.
• Demonstrate Self-Awareness (EQ): Seek and act on feedback to continuously improve.
• Develop Talent: Invest in people’s growth to meet both personal and organizational objectives.
• Drive Results: Deliver high-quality outcomes consistently, even in challenging environments.
• Think Strategically: Anticipate future trends and craft breakthrough strategies.

Pay

The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $204,000—$281,000 USD

Schedule

Hybrid work model is available. Please refer to the company's website for more details.