Manager Customer Accounts- F&F, Pet Distribution

About the role

The Manager, Customer Account position at PBI-Gordon Companies is responsible for managing and enabling results across key accounts in the assigned channels. This role involves serving as the main point of contact with customers and distributors, ensuring that company offerings meet customer needs, and focusing on generating profitable growth through impactful storytelling and skilled negotiation.

Responsibilities

• Achieve or exceed sales targets across assigned product lines by maintaining, growing, and expanding the existing customer base within designated channels.
• Serve as a technical expert by providing advanced product knowledge and problem-solving support to customers, ensuring effective use and application of products while maintaining current, in-depth expertise across all product lines.
• Develop and execute channel-specific selling strategies that drive sustainable top-line revenue growth.
• Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions.
• Develop and deliver advanced go-to-market plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization.
• Plan, deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan.
• Demonstrate top-tier leadership behaviors by acting with an ownership mindset and accountability for results.
• Build strong, consultative customer relationships by asking insightful questions to uncover opportunities and translating them into executable business plans.
• Exhibit expert-level negotiation and relationship-building skills to drive mutually beneficial partnerships with customers.
• Perform additional duties assigned to support business objectives.

Requirements

• Education: Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience.
• Experience: 3–5 years of progressive sales experience within the animal health, pet, or related industry. 1 year of headquarters (HQ) responsibility supporting key Farm & Feed and/or Pet Distribution customers is preferred.
• Omnichannel Expertise: Understanding of the omnichannel sales landscape, with the ability to generate demand through digital and eCommerce channels.
• Customer Focus: Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships.
• Self‑Direction: Results-oriented self‑starter with a solution-focused mindset and the ability to operate independently.
• Communication Skills: Excellent verbal and written communication skills, including storytelling and executive-level presentation capabilities.
• Territory Management: Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel.
• Technical Skills: Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Travel: Willingness and ability to travel extensively, with expected travel ranging from 25%–70%.

Qualifications

• Education: Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience.
• Experience: 3–5 years of progressive sales experience within the animal health, pet, or related industry. 1 year of headquarters (HQ) responsibility supporting key Farm & Feed and/or Pet Distribution customers is preferred.
• Omnichannel Expertise: Understanding of the omnichannel sales landscape, with the ability to generate demand through digital and eCommerce channels.
• Customer Focus: Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships.
• Self‑Direction: Results-oriented self‑starter with a solution-focused mindset and the ability to operate independently.
• Communication Skills: Excellent verbal and written communication skills, including storytelling and executive-level presentation capabilities.
• Territory Management: Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel.
• Technical Skills: Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Travel: Willingness and ability to travel extensively, with expected travel ranging from 25%–70%.

Skills

• Strong interpersonal and communication skills.
• Ability to build and maintain strong customer relationships.
• Proven track record of achieving sales targets.
• Effective problem-solving and decision-making abilities.
• Ability to work independently and manage multiple priorities.
• Strong analytical and data-driven approach.
• Excellent organizational and planning skills.

Benefits

• Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k).
• Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance.
• Generous paid time off, paid holidays, and parental leave.
• Fitness and tuition reimbursement programs.

Pay

The estimated pay range for this role is $92,700 Min to $139,050 Max per year. Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role.

Schedule

Willingness and ability to travel extensively, with expected travel ranging from 25%–70%.

Work Environment & Culture

PBI-Gordon Companies offers a collaborative, employee-owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business.

Equal Opportunity Employer

PBI-Gordon Companies is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.