Manager, Critical Operations

Role Summary

As a Manager, Critical Operations, you will be responsible for the property's overall condition and operational integrity, ensuring the reliability, maintenance, and compliance of all landlord-owned infrastructure. This includes substations, electrical distribution systems, roofing, stormwater management, exterior lighting, roadways, and all infrastructure extending to the facility's exterior. You will oversee maintenance programs, vendor management, and risk mitigation strategies, ensuring the infrastructure remains operationally sound, compliant with regulatory standards, and aligned with tenant needs.

Essential Responsibilities

• Governance and Compliance Management
• Ensure regulatory and safety compliance
• Manage contract adherence
• Support internal and external audits
• Maintenance & Technical Operations
• Develop and implement maintenance programs
• Oversee critical infrastructure performance
• Utilize maintenance tracking systems
• Vendor & Financial Management
• Oversee vendor relationships and performance
• Manage operational budgets
• Support capital expenditure planning
• Risk Management & Emergency Preparedness
• Conduct proactive risk assessments
• Implement emergency response protocols
• Serve as an on-site emergency lead
• Stakeholder & Tenant Relationship Management
• Communicate with tenants regarding maintenance activities, service disruptions, and infrastructure updates
• Conduct regular tenant engagement meetings
• Ensure transparency in service delivery
• Stakeholder Collaboration & Communication
• Cookordinate with internal and external teams
• Ensure clear and proactive communication
• Support leadership in strategic initiatives

Education, Skills, And Experience

• Minimum of 7 years of experience in facilities operations, critical environments, or industrial infrastructure management
• At least 3 years in a leadership role overseeing maintenance teams or vendor operations
• Strong technical knowledge of electrical, mechanical, and structural systems in critical environments
• Experience managing vendor contracts, budgets, and compliance processes
• Proficiency in CMMS platforms and data driven maintenance tracking
• Knowledge of regulatory standards, risk management, and emergency response protocols
• Strong communication and leadership skills, with the ability to manage cross-functional teams and tenant relationships