Manager Credit & Collection

About the role

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Key Responsibilities

• Evaluates the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.
• Oversees the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.
• Manages and mentors the credit and collections team. Provides training, sets performance goals, and conducts regular evaluations to maintain operational efficiency.
• Prepares regular reports on credit and collections activities, ensures compliance with policies and regulations, and analyzes data to recommend improvements.
• Performs additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss.

Supervisor

- Yes

Education

- Bachelor’s degree (BS/BA) desired.

Experience

- 3+ years of related experience

Job Contribution

- Bilingual (English/Spanish) fluent speaking required for this position.

Compensation Offered

The Manager-Credit/Collections earns between $70,700 - $106,100 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone