Manager, Credit & Collections

Essential Functions & Responsibilities

• Prioritizes health and safety by adhering to policies, processes and maintaining safe practices at all times
• Develops and implements effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
• Manages a team of credit and collections agents, providing guidance, support, and training as needed
• Maintains accurate and up-to-date records of all credit and collections activities, ensuring compliance with regulatory guidelines and internal policies
• Communicates with customers regarding their credit worthiness, outstanding debts, negotiating payment plans, settlements or other resolutions
• Reviews and evaluates new and existing accounts, cash application processes, and delinquent accounts, determining appropriate actions to be taken in accordance with Company policies and legal requirements
• Collaborates with cross-functional teams, including Legal, Finance, and Customer Experience to resolve complex or escalated customer issues
• Stays current on industry trends and best practices in credit and collections, implementing new strategies or technologies as needed to improve efficiency and revenue results
• Takes on additional duties as assigned to support the team and organization

Qualifications

• Bachelor’s degree (required); degree within business administration, finance or related field (preferred)
• 5+ years of experience in collections (required)
• Previous experience within a supervisory role (preferred)
• Demonstrated experience and proficiency in utilizing collections software and systems (required)