Manager, Court Operations

Location: Circuit Court for Baltimore County Clerk’s Office, 401 Bosley Avenue, Towson, MD 21204

Salary: $86,222

FLSA Status: Exempt

Position Type: Full-time

About the Role

The Manager of the Court Operations Division oversees the Civil and Assignment Divisions, ensuring efficient workflow, policy compliance, and staff management within the Maryland Judiciary.

Responsibilities

• Manage, direct, and coordinate staff, including performance feedback, attendance tracking, and disciplinary actions, up to and including terminations.
• Organize and manage policy deployment and workflow to ensure consistent, timely, and accurate work performance in accordance with guidelines and procedures.
• Review legislative law changes and incorporate them into office procedures; provide guidance to staff on interpreting laws, rules, and regulations.
• Establish and maintain effective working relationships with employees, other agencies, the public, and members of the bench; resolve conflicts involving co-workers, customers, and external parties.
• Interview, participate in the selection and hiring of new employees, and train staff on all aspects of their duties.
• Perform duties assigned by the Clerk of the Court, Chief Deputy Clerk, and Assistant Chief Deputy Clerk(s).
• Serve as a member of the Office’s Senior Management Team, collaborating on court-related matters; assume duties of the Clerk of the Court, Chief Deputy Clerk, or Assistant Chief Deputy Clerk(s) in their absence.
• Communicate office procedures, policy changes, and management decisions to ensure consistent application across the division.
• Resolve conflicts with employees, supervisors, and internal or external customers.
• Attend and address action items from internal and Judiciary-wide committee meetings as assigned.
• Direct judicial procedures through Division Supervisor(s); manage supervisors and staff to ensure timely and accurate completion of work.
• Perform daily management duties, including oversight of computerized cash registers, fiscal responsibilities (e.g., reviewing and auditing checks, daily bank deposits, and cash register receipts).
• Interview, recommend selections for new hires, terminations, audit attendance, and conduct probationary and annual performance evaluations.
• Interpret rules, regulations, and policies; research and analyze changes in Maryland Rules of Procedure, Annotated Codes of Maryland, Court Policies, and Appellate Court decisions; recommend and implement improvements to administrative and divisional operations.
• Establish and maintain effective working relationships with employees, the Administrative Office of the Courts (AOC), the Judiciary, government officials, other agencies, and the public; represent the Division(s) and Clerk’s Office on statewide committees.
• Prepare and supervise the preparation of required and special reports; review and analyze data for trends or problems and present recommendations as needed; maintain administrative and operational records.
• Support the budget process by providing requested information and estimated costs; assist with internal and legislative audits by supplying necessary information.

Requirements

• Associate degree from an accredited college or university.
• Six (6) years of work experience in court operations in a trial or appellate court in the United States, or in criminal justice, parole and probation, or legal or financial services, including four (4) years of court-specific experience.
• Three (3) years of supervisory experience in court operations (or a combination of two (2) years supervisory experience plus one (1) year of lead experience in court operations).
• A Bachelor’s degree may substitute for two (2) years of the required work experience.
• Additional court work experience may substitute on a year-for-year basis for up to two (2) years of the required education.
• Successful completion of the Court Supervisor/Manager Certificate Program may substitute for one (1) year of the required education.

Skills

Knowledge of:

• Principles of office management and supervision.
• Job responsibilities and functions of related county and state agencies.
• Functions of the Civil and Assignment Divisions.
• Basic functions of other divisions within the Clerk’s office.

Skills in:

• Analyzing information, problems, situations, practices, and procedures.
• Problem-solving, prioritizing, scheduling, and decision-making.
• Using computers and computer applications.
• Collaborative leadership.

Abilities to:

• Learn and apply job-related terminology, policies, procedures, rules, regulations, and laws.
• Conduct research and problem-solve complex issues, concerns, or situations.
• Communicate effectively with individuals and groups of employees.
• Establish and maintain effective working relationships.
• Write routine reports, memos, and correspondence with proper grammar, spelling, and punctuation.
• Set priorities and manage multiple duties simultaneously.
• Adapt to changes in work procedures, policies, and environment.
• Express ideas concisely and clearly, both orally and in writing; follow oral and written instructions.
• Solve practical problems and handle a variety of situations.
• Collaborate across divisions and agencies in developing and implementing policies and procedures.
• Handle administrative matters requiring discretion and confidentiality.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible force frequently to lift, carry, push, pull, or move objects, including the human body.
• Sitting most of the time; occasional walking and standing may be required.

Equipment, Machinery, and Tools

• Personal computer, monitor, keyboard, mouse, and printer.
• Multi-line telephone.
• Copier, fax, scanner, date/time stamper, calculator, adding machine, paper cutter, shredder, stapler, laminating machine, soy-based ink pads, labels, stickers, hole puncher, and scissors.

Software and Computer Skills

• Windows operating system.
• Microsoft Office 365 (Word, Excel, PowerPoint).
• Microsoft Outlook for email communications.
• Microsoft Teams for instant messaging and virtual meetings.
• Zoom for Government for virtual meetings.
• SharePoint for reviewing and editing employee training logs and leave logs.
• MDEC system (includes Enterprise Justice and File & Serve).
• Web browsers such as Microsoft Edge and/or Google Chrome.
• Oracle PeopleSoft for CONNECT Timekeeping and HR processes.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Paid time off and paid holidays.
• Tuition assistance and continuing education programs.
• Employee assistance programs.
• State Retirement and Pension plans.
• Telework eligibility: up to 2 days per week (based on job functions and approval of the Administrative Head).