Manager, Content Factory - Operations + Personalization

Essential Functions/Responsibilities

• Support execution of the end-to-end content lifecycle across Franchise, Market Access, and Medical Affairs content.
• Operationalize the Content Factory model, including intake, prioritization, localization, adaptation, and deployment across brands and channels.
• Translate brand and engagement requirements into modular, reusable content and personalized variants for use in omnichannel execution.
• Cook up execution across content creators, agencies, MLR, and deployment teams to ensure timely and compliant delivery.
• Aid in enabling content personalization at scale, including supporting tagging, modular assembly, and GenAI-enabled derivative content creation.
• Identify execution bottlenecks and optimization opportunities; drive continuous improvement in speed, quality, and reuse.
• Leverage content performance insights to inform optimization and content investment decisions.

Collaboration

• Partner with Campaign Orchestration and Customer Engagement, Events and Meetings teams to align content to journeys, channels, and targeting strategies.
• Work closely with MLR Ops to ensure smooth, compliant review and approval workflows.
• Cook up coordination with global capability teams (DAM, content tools, GenAI) to adopt and optimize platforms and workflows.

Technical Skills Required

• Strong experience managing end-to-end content operations in an omnichannel environment.
• Expertise in modular content design, personalization, and content reuse strategies.
• Experience working with DAM, CMS, and content supply chain tools.
• Familiarity with GenAI-enabled content creation and tagging approaches.

Business Skills

• Cross functional Matrix Collaboration – Ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success.
• Deeply understands and values unique capabilities and perspectives of diverse functions.
• Accountability & Ownership – Ability to take responsibility for individual commitments while contributing to shared accountability, ensuring progress through proactive action and alignment with team goals.
• Critical Thinking – Ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward-looking judgments that improve decisions.
• Systems Thinking – Ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.
• Continuous Improvement – Ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.

Qualifications

• Required: Bachelor’s degree in business, healthcare, technology, or related field. 5+ years of experience in content standards, digital asset management platforms, content management systems, and modular content frameworks within a pharmaceutical organization. Demonstrated experience leading teams that include Managers or Senior Managers, with accountability for team performance, development, and outcomes.
• PREFERRED: Advanced degree (MBA or relevant graduate degree) preferred. Experience in healthcare, pharmaceutical, or other highly regulated industries preferred. Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements

• 20-30% travel will be required.

Jazz Expected Behaviors

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
• Acts with a One Jazz mindset, prioritizing global value, breaking down silos, and building strong, trust-based partnerships across teams.
• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.
• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.

Compensation

• The full and complete base pay range is: $128,000.00 - $192,000.00
• Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors.
• The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy.
• This range will be reviewed on a regular basis.
• At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.
• For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html.