Manager, Contact Lens Business

About the role

Drive data-informed pricing and promotional strategies across Warby Parker’s growing business. Apply strategic and analytical skills to major company challenges, serving as the analytical lead for contact lens pricing frameworks. Use data to uncover key retention drivers, optimize customer lifetime value, and translate complex customer data into high-impact business frameworks that accelerate growth.

Responsibilities

• Lead the end-to-end pricing strategy for the contact lens portfolio, conducting elasticity analysis, margin modeling, and competitive benchmarking to optimize market positioning.
• Own the project management and performance analysis of promotional offers, collaborating across Marketing and Product teams to drive conversion and long-term customer retention.
• Design, build, and maintain company-wide retention reporting and Looker dashboards to track critical retention metrics, identify trends, and deliver actionable strategic recommendations.
• Analyze complex cross-sell behaviors and order history to develop personalized promotion frameworks that increase customer lifetime value and connect key product categories.
• Partner cross-functionally with FP&A, Data Science, Merchandise Planning, and 1:1 Marketing teams to evaluate channel performance and forecast commercial impact on the P&L.

Requirements

• 5+ years of professional experience in pricing analytics and/or business performance analysis.
• Proven track record of synthesizing complex retail and customer data into clear business recommendations.
• Expertise in quantitative analysis with deep experience in pricing decisions, pricing analytics, and methods like price elasticity, conjoint analysis, and competitive benchmarking.
• Proactive project management and strong communication skills to navigate cross-functional dependencies and launch promotional campaigns.
• Collaborative, operationally minded leadership with a focus on building robust, repeatable analytics processes in complex data environments.

Skills

• Advanced proficiency in SQL.
• Hands-on experience building dynamic data models and dashboards in Looker (LookML) or Tableau.
• Previous experience in a high-growth e-commerce business or retail environment with a focus on recurring revenue (preferred).

Benefits

For full-time employees:

• Health, vision, and dental insurance.
• Life and AD&D insurance.
• Paid sick leave (accrual varies by state).
• Paid holidays (5 days).
• Vacation days (5–10 days per year, depending on tenure and hours worked).
• Retirement savings plan (401(k)).
• Parental leave (non-birthing parents included).
• Short-term disability.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support.
• Optical education reimbursement.
• Free eyewear.

For part-time employees:

• Employee Assistance Program (EAP).
• Employee Stock Purchase Plan.
• Free eyewear.
• Paid sick leave (accrual varies by state).

Pay

The compensation package includes a competitive base salary and variable compensation for eligible employees. The range listed is a good-faith estimate based on qualifications, experience, internal equity, and market data at the time of posting.