Manager, Consumer & Brand Insights

Position Overview Manager, Consumer & Brand Insights is responsible for leading the measurement, analysis, and interpretation of brand perception and brand health metrics to inform strategic decision-making and will also support market research efforts to support the marketing team in developing advertising content to meet consumer perception objectives. This role owns ongoing brand tracking programs and leverages both syndicated data sources and custom research to deliver clear, actionable insights that strengthen brand equity and guide marketing, communications, and customer strategy. Serving as a subject matter expert in brand measurement, this role partners closely with internal and external teams to translate complex data into compelling narratives and recommendations that drive brand growth and customer connection. This role is critical in ensuring the organization has a clear, consistent, and actionable understanding of brand performance. A Day In The Life Brand Health Measurement & Tracking Own the design, execution, and evolution of ongoing brand health tracking programs, including awareness and consideration metricsEnsure consistency, methodological rigor, and trend integrity across longitudinal trackers while evolving metrics to meet changing business needsPartner with internal stakeholders to define KPIs, test and learn plans and success metrics tied to brand and business objectivesLeverage syndicated data sources (e.g., YouGov) to contextualize brand performance within competitive landscapeIntegrate syndicated brand, attitudinal, and behavioral data with custom research and internal performance metricsServe as the internal expert on syndicated data capabilities, limitations, and best practices Custom Research & Insight Development Lead custom quantitative and qualitative research initiatives (e.g., brand deep dives, barriers, advertising effectiveness) to diagnose drivers of brand health movementTranslate data into clear insights, implications, and strategic recommendations—not just reporting resultsIdentify early signals and emerging trends impacting brand perception and customer sentiment Storytelling, Reporting & Stakeholder Influence Develop clear, compelling, and executive-ready storytelling that connects brand metrics to customer behavior and business outcomesPresent insights to senior leaders and cross-functional partners, influencing brand, marketing, and loyalty strategyCreate standardized dashboards, reports, and readouts to support ongoing decision-making and performance tracking Cross-Functional Collaboration Partner with Media, Creative and Strategy teams to ensure insights are embedded into planning and optimization processesManage external research vendors and agencies, ensuring quality, efficiency, and alignment with learning objectives Scope and Impact: Directly support the customer insights director in projects that will be presented to executive leadershipManage external vendors and partner with internal partners at the manager. Director and VP level across several departments You'll Come With Education : Bachelor’s Degree in Marketing, Market Research or Analytic field preferred Experience: Minimum of 4-6 years of experience in market research/consumer insights , preferably with experience in the Retail industry or at a market research firmExperience in leading & executing both quantitative and qualitative market research projectsExperience in running complex analysis on survey data including statistical measurementExperience in working collaboratively with internal teams and 3rd party vendors/clients Skills and Abilities: Solid strategic, analytic and problem solving skills and strong business acumen Ability to independently drive forward projects/researchExcellent communicatorPassionate about not just sharing data but telling a store through meaningful insightsStrong understanding of when and how to leverage primary and secondary research as well as retail analytics to address business opportunitiesStrong at building partnerships through collaborationExperience operating under tight deadlines in a fast-paced work environmentFamiliarity with Qualtrics or similar survey tools is a plusAdvanced Excel and PowerPoint skillsFamiliarity with relational databasesKnowledge of generative AI \ Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Min-Mid $95,000.00 - $125,000.00 Posting Number R104124 Location New Jersey-Burlington Address 2006 Route 130 North Zip Code 08016 Pay Rate Salaried Career Site Category Corporate Position Category Marketing Job Type Full-Time Remote Type Hybrid Evergreen No