Manager, Consumer Access

About the role

Manages the day-to-day operations of the team and department.

Adheres to labor and budget guidelines, monitoring team time and attendance.

Trains and evaluates team members, coordinating and setting up schedules training and education sessions.

Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.

Ensures team members are oriented to the department at time of hire.

Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.

Keeps up with assigned workload and seeks assistance when necessary.

Develops and monitors facility schedule to ensure appropriate coverage.

Performs other duties as assigned.

Responsibilities

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Intermediate knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
• Ability to manage diverse personalities
• Ability to adapt in ever changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Basic medical terminology
• Must be able to read, write, and speak conversational English
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
• Intermediate medical terminology
• Bilingual: English/Spanish

Requirements

• High School Grad or Equiv
• Bachelor's degree in business administration, finance, healthcare, or related field
• 3+ years of revenue cycle experience
• 2+ years of supervisory experience
• 2+ years of customer service experience
• 2+ years of direct patient access experience

Qualifications

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Intermediate knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
• Ability to manage diverse personalities
• Ability to adapt in ever changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Basic medical terminology
• Must be able to read, write, and speak conversational English
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
• Intermediate medical terminology
• Bilingual: English/Spanish

Skills

• Certified Management Accountant (CMA)
• Certified Financial Planner (CFP)
• Certified Healthcare Access Associate (CHAA)
• Certified Healthcare Access Manager (CHAM)
• Certified Revenue Cycle Rep (CRCR)

Benefits

See full details here.

Pay

$75,043.72 - $139,576.21

Schedule

Full time

Day shift