Manager, Construction Technical Services

About the role

The Manager, Technical Services leads project execution and delivery performance within the Technical Services organization. This role owns project management, delivery outcomes, resource assignment, utilization, and issue resolution. Managers are fully accountable for the performance and development of Technical Specialists.

Responsibilities

• Own the management of Technical Services projects from kickoff through completion.
• Plan project execution approaches in alignment with approved Statements of Work.
• Cook tasks, sequencing, dependencies, and delivery activities.
• Act as the primary owner for resolving project issues, risks, and blockers.
• Drive corrective action when projects fall out of alignment with scope, timeline, or expectations.
• Review and approve Statements of Work (SOWs) prior to project kickoff.
• Validate scope clarity, delivery feasibility, and alignment with team capabilities.
• Identify risks, assumptions, dependencies, and gaps that could impact execution.
• Partner with Technical Services Executives to refine scope before commitment when needed.
• Assign Technical Specialists to projects based on skills, availability, and delivery needs.
• Manage team capacity, utilization, and workload balancing across active engagements.
• Coordinate schedules, PTO, and coverage to support delivery commitments.
• Maintain utilization trends and adjust resourcing proactively.
• Serve as the direct performance leader for Technical Specialists.
• Conduct regular one-on-one meetings focused on performance, growth, adaptability, and expectations.
• Maintain proper documentation of one-on-one discussions, feedback, and performance observations.
• Set clear expectations for role performance, versatility, quality, and behavior.
• Address performance issues promptly through coaching and documented improvement plans.
• Maintain a culture of accountability, professionalism, and continuous improvement.
• Ensure delivery work meets established quality and technical standards.
• Assign and oversee QA/QC activities across projects.
• Investigate delivery issues and lead root-cause analysis.
• Implement solutions that prevent recurring problems and improve execution consistency.
• Support onboarding and ramp-up of new Technical Specialists.
• Identify skill gaps impacting delivery and take action through training, coaching, or hiring.
• Define and reinforce role expectations and growth paths within Technical Services.
• Develop team versatility to support changing workload demands.
• Work with the Director to support staffing plans, delivery readiness, and reporting.
• Provide visibility into project status, risks, and resource needs.
• Escalate systemic issues that impact delivery, quality, or team performance.

Qualifications

• Experience managing technical or professional services projects.
• Proven experience leading teams and managing performance.
• Demonstrated ability to conduct difficult performance conversations and take decisive action.
• Strong ability to diagnose and resolve complex delivery issues.
• Experience with resource planning, utilization management, and team coordination.
• Strong communication, organization, and decision-making skills.
• Experience within the AEC industry or adjacent technology-driven industries.
• Familiarity with Autodesk solutions such as Revit, ACC, BIM 360, or AutoCAD.

Benefits

• Health & Wellness: Multiple medical plan options plus dental and vision coverage, on-demand support and mental health/wellness resources via Bennie, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, 401(k) with up to 4% company match after 90 days, voluntary life, AD&D, supplemental health coverage, and disability protection.
• Financial Well-Being: 3 weeks of PTO, paid holidays, and your birthday off, 2 paid volunteer days each year to support causes you care about, Professional development reimbursement + access to GreaterU, ATG’s platform for learning and growth, Four weeks of paid sabbatical after six years—on top of your regular PTO—to refresh and recharge!
• Discounts on lifestyle perks like pet insurance, financial coaching, and more via the Bennie Marketplace.

Pay

This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines.

Schedule

The role requires candidates to be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds.

Required Qualifications

• Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential.

Success Metrics

• On-time, on-scope project delivery.
• Quality and executability of approved SOWs.
• Resolution speed and effectiveness of project issues.
• Team utilization and capacity alignment.
• Quality and consistency of delivered work.
• Improvement in individual and team performance.
• Retention of high performers and timely resolution of underperformance.

Equal Opportunity Employer

At ATG USA, we are committed to an inclusive workplace where all backgrounds and perspectives are valued. We strive to build a team that reflects the diverse world we serve.