Manager Compliance – Fraud / SIU
About Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play.
United in our purpose, we help people create the financial freedom to live life on their terms.
Job Description
Sets up and independently manages SIU responses to regulatory exams, audits, and program-level information requests, including coordinating timelines, reviewing investigative materials, preparing and submitting responses, and engaging with compliance, legal, and senior leadership as appropriate.
Ensures investigations comply with applicable state insurance fraud statutes, SIU requirements, and internal compliance standards. Implements and adheres to established fraud and SIU policies, procedures, and investigative frameworks. Provides feedback and recommendations to leadership on opportunities for process improvement, efficiency, or training.
Leads, mentors, and develops team members, fostering accountability and continuous improvement within the unit. Supports the improvement of team performance by tracking key performance indicators, identifying trends, and assisting with the implementation of process or workflow enhancements.
Leads the effective use and continuous enhancement of compliance surveillance tools, investigative systems, and SIU resources, collaborating with Compliance, Technology, and business stakeholders to strengthen risk identification, investigative effectiveness, and operational efficiency.
Contributes to cross-functional initiatives and projects by providing operational and subject-matter expertise, representing the department in working meetings, and supporting implementation efforts under the direction of senior leadership.
Qualifications
- Bachelor’s degree in business, marketing, political science, pre-law, paralegal or other relevant area.
- Minimum of 5 years of experience in fraud investigations, SIU, financial crimes, claims investigations, or compliance, preferably within insurance or financial services.
- Demonstrated experience managing investigative teams and overseeing complex or high-exposure cases.
- Excellent written and verbal communication and interpersonal skills.
Preferred Qualifications:
- At least 2 years of supervisory experience are preferred.
- Advanced analytical, interpretive, organizational and negotiations skills.
- Understanding of company operations within a corporate environment.