Manager, Community Outreach

Job Summary

The Manager of Community Outreach at Upward Health is responsible for leading and overseeing the outreach function, ensuring effective patient engagement, enrollment, and satisfaction. This role manages a team of Outreach Supervisors, providing strategic direction, operational oversight, and performance management.

Responsibilities

• Ensures appropriate caseload distribution
• Maintains strong communication with external partners and patients
• Drives outreach performance through data analysis and reporting
• Hires, trains, and develops outreach staff
• Addresses client needs and collaborates cross-functionally with clinical, operational, and administrative teams

Requirements

• Strong leadership and people management skills
• Excellent verbal and written communication abilities
• Advanced organizational and multitasking skills
• Ability to analyze data and drive performance improvements
• Experience managing caseloads, workflows, and team capacity
• Proficiency with reporting tools and documentation systems
• Ability to thrive in a fast-paced, evolving environment
• Strong problem-solving and decision-making capabilities

Qualifications

• Proven ability to lead, coach, and develop high-performing teams
• Skilled in managing workflows, optimizing processes, and ensuring efficiency
• Uses metrics and reporting to monitor success and drive continuous improvement
• Ensures a high-quality experience for patients and partners
• Addresses operational and patient-related challenges with sound judgment
• Ensures accuracy in reporting, documentation, and chart audits

Skills

• Leadership
• Strategic Thinking
• Accountability
• Collaboration
• Adaptability
• Cultural Humility

Key Behaviors

• Leverages data and insights to guide decision-making and improve outreach outcomes
• Ensures a high-quality experience for patients and partners
• Addresses operational and patient-related challenges with sound judgment
• Ensures accuracy in reporting, documentation, and chart audits

Upward Health Core Values

At Upward Health, we are committed to fostering a culture that values diversity, inclusion, and excellence. Our core values guide us in creating a workplace where everyone feels valued and empowered to contribute their best work.

Upward Health Benefits

At Upward Health, we believe in offering competitive benefits to support our employees' well-being and financial security. Our comprehensive benefits package includes:

• Health insurance
• Paid time off
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs

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