Manager, Community Engagement

The Role

We Are Social is seeking a Manager, Community Engagement to join our dynamic team. The ideal candidate will be proactive, socially savvy, and detail-oriented, with a passion for social media and a knack for creating impactful campaigns.

Responsibilities

• Own and manage social content calendars and post approved content in a timely manner
• Engage with communities via comments leveraging the established tone and personality of each brand
• Identify opportunities for brands to participate in trends, moments, and conversations
• Help inform reporting and performance insights utilizing automated and native platform tools
• Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
• Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
• Identify high-quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
• Utilize AI chat interfaces to generate high volume, on-brand response drafts, significantly increasing engagement capacity without sacrificing quality
• Use AI-driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows
• Manage the content calendar and ensure timely publication across multiple social media platforms
• Perform quality checks on content, including copy, visuals, hashtags, and metadata
• Maintain content cadence and adjust schedules as needed based on client feedback and campaigns
• Oversee the bulk content upload process, troubleshoot issues, and ensure accuracy

Requirements

• 1+ year experience managing social communities for professional brands or agencies
• Bachelor's degree in Communications, Marketing, or a related field
• Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces
• Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch
• Serial social media user who can show a deep understanding of key platforms
• Exceptional written communication skills with a portfolio/samples of social copy
• Strong organizational and communication skills
• A "solutions-oriented" approach to problem-solving under tight deadlines

Benefits

We offer a creative agency environment powered by social connections, where you can thrive in a fast-paced environment and create impactful campaigns. Our benefits include a passport program for exploring and working from 18 offices worldwide, including Paris, Singapore, Madrid, Dubai, London, and more. We also prioritize social responsibility through initiatives like carbon offsets and community kitchens, and we don't forget to enjoy great snacks!

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate a global team.