Manager, Commercial Education

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

About the role

The Commercial Education Manager will help design and deliver a strategic, outcomes-focused Commercial Education program that equips sales representatives to confidently sell the value of our portfolio across the Joints platform (Knee, Hip, Shoulder), including Enabling Technologies like VELYS Robotic-Assisted Solutions and win against key competitors. This role will serve as a subject matter expert with deep procedural knowledge and combines strategy and hands-on execution: helping build and deliver curricula focused on clinical concepts, surgical techniques, implants and technologies, coaching field teams on competitive positioning, aligning with clinical and commercial stakeholders, and measuring impact on product adoption to drive business growth.

This position is located in Palm Beach Gardens, Florida, United States of America.

Responsibilities

• Deliver live training, case studies, and blended learning events (pre-work, in-person, virtual, reinforcement) that focus on safe and effective use of the company’s portfolio, competitive positioning, objection handling, and value articulation.
• Train sales consultants on clinical and selling competencies so that they can take surgeons on a learning journey for the Joints portfolio.
• Manage all logistics for in-field trainings including on-site preparation, procurement of training equipment, shipping, and other associated activities.
• Ensure required levels of equipment and operating supplies are always in stock.
• Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials.
• Partner with Regional Sales Managers and local sales leaders to reinforce desired behaviors and maximize training effectiveness that delivers business growth.
• Collaborate with fellow team members, field sales, professional education SMEs, marketing, and other stakeholders to gain strategic alignment and select course formats, target audiences, and delivery windows.
• Act as the operational liaison between sales, education, marketing, strategic capabilities and support, and external vendors.
• Communicate program schedules, requirements, and outcomes to internal and external stakeholders.
• Accountable for end-to-end certification process: registration, attendance, credential issuance, and maintenance/recertification tracking.
• Help maintain accurate certification records and reporting in the LMS or credentialing system.
• Responsible for communicating business-related issues or opportunities to the next management level.
• Responsible for following all Company guidelines related to Health, Safety, and Environmental practices.
• For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety, and Environmental practices and that all resources needed are available and in good condition.
• Responsible for ensuring personal and Company compliance with all Federal, State, local, and Company regulations, policies, and procedures.
• Performs other duties assigned as needed.

Requirements

• Bachelor’s degree in Business, Healthcare, or related field.
• 5 years of Joints Reconstruction experience in marketing, sales, or clinical education.
• Strong clinical expertise in joint arthroplasty.
• Excellent written and verbal communication skills.
• Strong sense of ownership and accountability, ability to self-direct and self-govern.
• Ability to collaborate and lead across functions, job levels, and a matrix organization.
• Experience leading projects or initiatives.
• Aptitude for practical problem solving.
• Ability to effectively create and deliver presentations to a variety of audiences including learners, colleagues, and senior leaders.
• Purposeful orientation aligned with passion for providing the best patient care possible.
• Ability to adapt to and deliver in a dynamic work environment.
• Effective interpersonal skills that include professionalism, maturity, and a team mentality.
• Genuine interest in ongoing professional development of self and others.
• Proficiency with MS Office and virtual meeting applications.

Preferred Qualifications

• Experience using and/or implementing modern educational technologies.
• An in-depth understanding of the DePuy Synthes Joints portfolio including enabling technologies.
• Experience in technology-assisted surgery and/or capital equipment.
• Experience working in a commercial function (field, sales, marketing, etc.).
• Experience as an orthopedic/medical device educator.
• Experience designing, developing, and delivering educational content for virtual, in-person, internal, and/or field-based audiences.
• Understanding of selling strategies.
• Familiarity with adult learning principles.
• Ability to process complex situations with opposing inputs and decide the best path forward.

Pay

The anticipated base pay range for this position is 102,000 USD - 204,000 USD.

Benefits

• Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Eligible to participate in the Company’s long-term incentive program.
• Vacation – 120 hours per calendar year.
• Sick time – 40 hours per calendar year (48 hours for Colorado residents, 56 hours for Washington residents).
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal, and Family Time – up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period.
• Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.

For additional general information on Company benefits, please visit Johnson & Johnson Employee Benefits.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.