Manager Commercial Education

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow.

About the role

Johnson & Johnson is recruiting for a Manager, Commercial Education to join our MedTech Surgery business located at our Raritan, NJ site.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness.

The Manager, Commercial Education implements the learning strategy and educational programs that support the commercial business objectives. They are responsible for “new hire sales rep” training and certification as well as other training programs on the learning journey. The MCE delivers national and regional training using a blended learning approach. Individuals must have deep clinical and procedural knowledge in at least one major product platform within MedTech Surgery. The people-leader position provides a development opportunity for the individual to oversee the Sales Training Representative (STR) program, work in cross-functional teams with marketing (US and Global) and sales leadership, and gain deeper insight into the entire commercial organization.

Responsibilities

• Responsible for communicating business-related issues or opportunities to next management level.
• As a people leader, ensure that STRs follow all Company guidelines related to Health, Safety, and Environmental practices and that all resources needed to do so are available and in good condition.
• Ensure personal and Company compliance with all Federal, State, local, and Company regulations, policies, and procedures.
• Partner with marketing to support product launch development and execution and training aligned to strategic priorities.
• Coach and train sales representatives to use sales force effectiveness tools to identify facility-specific growth opportunities.
• Recommend innovative approaches, techniques, and ideas that will assist the sales representative in meeting and exceeding sales objectives.
• Lead or support J&J MedTech Surgery Foundations, Advanced, and Master Programs as assigned through the blended learning approach.
• Lead or conduct specific training at local, regional, and national meetings as assigned.
• Develop individual skills to become more effective in training, developing people, coaching, communicating, and team building.
• Demonstrate the ability to handle customer product questions and objections in a manner that is consistent with sales training methodology; conduct sales presentations using current sales methods.
• Conduct business in accordance with Business Conduct Policy, HCC, and other Johnson & Johnson policies and procedures.
• Perform other duties assigned as needed.
• Collaborate with Sr. Manager Commercial Education, US Marketing, and other functional leaders to develop and implement educational programs in support of business objectives.
• Support Sales Training Representative (STR) program and ensure execution of the program. Will have direct people management of 3-5 STRs and be responsible for coaching/developing these individuals.
• Train sales representatives to improve product and procedure knowledge and selling skills.
• Implement TTT (Train-the-Trainer) programs to support global sales learning capability build aligned with EdTech strategy.
• Collaborate and act as an SME (Subject Matter Expert) for the curriculum design team to support the development of clinical training content.

Requirements

• Bachelor’s Degree.
• Minimum 5 years of successful experience in Clinical Sales focusing on at least one major product platform and related procedures within MedTech Surgery.
• Strongly preferred: MedTech Surgery Field Sales Trainer or current member of the FSLDP (Field Sales Leadership Development Program).
• Expert selling skills.
• Excellent clinical knowledge in MedTech Surgery products and procedures.
• Must be located in (or relocate to) the Raritan-based campus.
• Ability to influence management to negotiate for resources.
• Project leadership and problem-solving skills.
• Excellent oral, written, and presentation communication skills.
• Knowledge of Business Conduct Policy, HCC, and other Johnson & Johnson policies and procedures.
• Expertise in sales force effectiveness tools.

Skills

• Required: Coaching, Cross-Functional Collaboration, Developing Others, Inclusive Leadership, Performance Measurement, Process Improvements, Sales Enablement, Sales Support, Sales Training, Strategic Sales Planning, Team Management.
• Preferred: Global Market, Learning Materials Development, Operations Management, Training Needs Analysis (TNA).

Pay

The anticipated base pay range for this position is $102,000.00 - $177,100.00.

This position is eligible to participate in the Company’s long-term incentive program.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation – 120 hours per calendar year.
• Sick time – 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year.
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal, and Family Time – up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period.
• 10 days Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.