Manager, Commercial Content Business/Product Owner

About The Role

You will support day-to-day administration and optimization of Commercial Content Hub platforms by maintaining workflow configuration, data quality, and responsive user support so TA content leads and Ad/Promo partners can execute efficiently and compliantly.

Responsibilities

• Tagging and metadata execution
  • Configure and maintain taxonomy fields, tagging rules, naming conventions, and metadata templates; monitor tagging completeness and data quality
  • Reuse and modular setup support
  • Support modular content structures in the DAM (components, relationships, versioning)
  • Help teams apply reuse-first practices
• Workflow configuration and QA
  • Aid in workflow setup and updates, permissions, routing rules, and validation checks
• Reporting and insights
  • Build and maintain operational dashboards (cycle time, reuse rate, tagging completeness, rework drivers)
  • Provide insights to inform prioritization
• User support and troubleshooting
  • Serve as first-line support for platform issues, triage tickets, diagnose common problems, and escalate to vendors as needed
• Compliance support
  • Help ensure submissions and stored assets meet documentation, audit trail, and status requirements
• Vendor coordination
  • Coordinate day-to-day follow-ups with platform partners on defects, minor enhancements, and SLA tracking

Requirements

• Bachelor's degree required; MBA or advanced degree preferred.
• 5+ years of experience administering marketing or content management platforms (e.g., DAM, workflow tools, content hubs), including workflow configuration, permissions, routing, and QA checks.
• Proven experience managing taxonomy, metadata, tagging rules, naming conventions, and supporting modular content structures for efficient reuse across channels.
• Experience building operational dashboards, tracking content performance metrics (cycle time, reuse rate, tagging completeness), and providing actionable insights to support prioritization and process improvement.
• Demonstrated ability to provide first-line user support, troubleshoot platform issues, coordinate with vendors, and ensure content operations comply with regulatory, audit, and documentation standards.

Qualifications

• Bachelor's degree required; MBA or advanced degree preferred.
• 5+ years of experience administering marketing or content management platforms (e.g., DAM, workflow tools, content hubs), including workflow configuration, permissions, routing, and QA checks.
• Proven experience managing taxonomy, metadata, tagging rules, naming conventions, and supporting modular content structures for efficient reuse across channels.
• Experience building operational dashboards, tracking content performance metrics (cycle time, reuse rate, tagging completeness), and providing actionable insights to support prioritization and process improvement.
• Demonstrated ability to provide first-line user support, troubleshoot platform issues, coordinate with vendors, and ensure content operations comply with regulatory, audit, and documentation standards.

Skills

• Strong understanding of content management systems and workflow tools.
• Experience with taxonomy, metadata, and tagging.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of regulatory compliance and documentation standards.

Benefits

• U.S. based employees may be eligible for short-term and/ or long-term incentives.
• Medical, dental, and vision insurance.
• 401(k) plan and company match.
• Short-term and long-term disability coverage.
• Basic life insurance.
• Tuition reimbursement program.
• Paid volunteer time off.
• Company holidays.
• Well-being benefits.

Pay

$116,000.00 - $182,270.00

Schedule

Hybrid