Manager, Commercial Applications

Key Responsibilities

• Partner with business and IT leadership to develop and execute strategies that enhance commercial operations and customer engagement.
• Support the development and execution of Digital Commerce and Customer Experience application strategies and multi-year technology roadmaps.
• Identify opportunities for business process standardization, application rationalization, and cost optimization.
• Evaluate industry trends and recommend improvements to enterprise platforms, tools, and processes.
• Promote adoption of standardized business processes, application functionality, and data governance aligned with enterprise IT standards.
• Led cross-functional teams delivering enhancements, upgrades, and implementations across commercial application platforms.
• Drive Agile delivery practices, including backlog management, sprint planning, and release management.
• Collaborate with business stakeholders to gather requirements, conduct gap analyses, and design scalable enterprise solutions.
• Configure and implement application capabilities aligned with business requirements and enterprise architecture.
• Lead issue resolution, root cause analysis, and production support in collaboration with internal teams and external vendors.
• Develop and manage project plans to ensure initiatives are delivered on time and within budget.
• Develop and execute testing strategies to ensure application quality, integrity, and usability.
• Cook up system documentation, knowledge transfer, user training, and change adoption activities.
• Ensure reliable global production support for enterprise commercial applications.

Leadership & Team Management

• Lead, mentor, and develop a team of application specialists.
• Establish performance objectives, provide coaching, and support employee development.
• Manage team resources and annual operating budgets.
• Oversee vendor relationships and coordinate internal and external resource planning.
• Foster a collaborative, customer-focused, and high-performing team environment.

Required Qualifications

• Bachelor's degree in Business Management, Supply Chain, Management Information Systems (MIS), Computer Science, or a related field.
• MBA or Master's degree preferred.
• 7+ years of progressive experience supporting Commercial Applications, including Digital Experience Platforms, eCommerce, websites, or related enterprise solutions.
• 2+ years of leadership or supervisory experience preferred.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities.
• Proven ability to collaborate effectively across business and IT organizations.
• Excellent written, verbal, and interpersonal communication skills.
• Experience working within Agile delivery environments.
• Customer-focused mindset with the ability to balance business objectives and technical requirements.
• Ability to travel approximately 20% (domestic and international).

Preferred Qualifications

• Experience with Digital Experience Platforms (DXP), including Adobe Experience Manager (AEM).
• Experience implementing enterprise eCommerce platforms.
• Familiarity with AWS or other cloud platforms.
• Knowledge of SEO, web analytics, and digital marketing technologies.
• Experience integrating commercial applications with ERP systems such as Oracle E-Business Suite or Oracle Cloud ERP.
• Functional knowledge of Order Management, Customer Service, Digital Commerce, Product Information Management (PIM), and Online Payments.
• Understanding of APIs, enterprise integrations, data structures, and integration patterns.
• Experience working with globally distributed and cross-cultural teams.
• Experience supporting manufacturing or distribution environments.