Manager, Commercial Applications

Responsibilities

• Partner with IT and business leaders to develop and execute strategic plans to transform commercial operations and customer engagement capabilities
• Contribute to defining and executing the Digital Commerce and Customer Experience application strategy and multi-year roadmap
• Identify opportunities for process standardization, system rationalization, and cost optimization
• Analyze industry trends and recommend improvements to current platforms, tools, and processes
• Support adoption of standard work processes, application functionality, and data aligned to corporate IT policies and methodologies
• Lead cross-functional teams to deliver enhancements, implementations, and upgrades across commercial application platforms
• Drive adoption of Agile methodologies and product-based delivery practices, including backlog management and release planning
• Collaborate with business stakeholders to gather requirements, conduct gap analysis, and design scalable, standardized solutions
• Configure and implement system capabilities in alignment with business needs and enterprise architecture standards
• Lead issue resolution and root cause analysis, working with business users, internal IT teams, and external vendors
• Develop and manage project plans to deliver initiatives on schedule and within budget
• Develop and execute test plans to ensure system integrity, controls, and usability
• Coordinate creation of system documentation and lead end-user training and adoption efforts
• Ensure stable, reliable global production support for commercial applications

Qualifications

• Bachelor’s degree in Business Management, Supply Chain, MIS, Computer Science, or related field; MBA or Master’s degree preferred
• 7+ years of progressive experience in Commercial Applications, including Digital Experience, Ecommerce, Websites, or related platforms
• 2+ years of team leadership or supervisory experience preferred
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and deadlines
• Proven ability to collaborate effectively across business and IT organizations
• Excellent interpersonal, written, and verbal communication skills
• Experience working in Agile delivery environments
• Customer-focused mindset with the ability to balance business needs and technical constraints
• Experience working with globally distributed, cross-cultural teams
• Experience within a manufacturing or distribution environment