Manager, Commerce

About the role

The Commerce Manager is responsible for building and maintaining an effective and productive relationship with assigned client(s). The Manager will supervise a dedicated team in the creation, optimization, and execution of client’s Commerce initiatives.

Responsibilities

• Direct and manage the daily workflow of all Commerce campaigns, including proposal development, campaign activation & maintenance, and post-buy recaps
• Assist in overseeing the client's strategy and growth of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP
• Become a Commerce subject matter expert for internal and external participants by staying ahead of Commerce trends
• Partner with Associate Director to build end-to-end ecommerce strategy and plans for the client
• Collaborate with direct reports, colleagues, and peers across the organization to provide insight and recommendations
• Comfortable with ambiguity and quickly adjusts thinking and actions should the realities of a situation shift
• Drawing on previous experiences, uses a variety of approaches to identify client needs and exceeds their expectations
• Understands the complex cause and effect patterns that may underlie issues and/or opportunities and thinks beyond the obvious
• Identify patterns and trends that relate to a particular situation and uses that knowledge to come up with creative solutions
• Develop budget and performance projections for testing new partners or technology
• Conduct monthly client billing audits
• Partner with Associate Director to develop processes for improved workflow within Starcom and between agency partners and vendors
• Maintain stellar relationships with the vendor partners to further advance Starcom as a preferred client partner
• Provide formal training to new team employees
• Work to master, identify, and communicate trends in search and in client industries

Qualifications

• Bachelor’s degree or higher preferred, preferably in marketing, advertising, business, engineering, statistics, economics, sociology, or equivalent
• 2+ years of media management experience with an emphasis on Commerce platforms
• 1+ years hands-on experience managing and optimizing Commerce-based media buys
• Experience with Amazon and/or Walmart DSPs
• Experience with Instacart, DoorDash, Uber Eats and Criteo are not required but a plus
• Strong analytics, organizational, and communication skills
• Previous leadership/management experience is preferred
• Excellent communication and organizational skills
• Ability to work independently and collaboratively with diverse groups
• Proficiency in Microsoft Office including Excel and PowerPoint as well as other equivalent programs and as appropriate specific industry tools and technology