Manager, Commerce

About the role

The Manager, Commerce role at Flywheel is a dynamic, hands-on position within the Client Services team. This role involves acting as a primary partner for clients, driving eCommerce strategy and execution across retailers and intermediaries. Key responsibilities include leading day-to-day commerce strategy and execution, managing account teams, delivering best-in-class service and business growth, overseeing junior team members, collaborating with cross-functional teams, and managing key business metrics.

Responsibilities

• Lead day-to-day commerce strategy and execution across retail and media channels.
• Develop and implement eCommerce strategies that drive sales, share, and profit for clients across platforms (Amazon, Walmart, Instacart, etc.).
• Lead regular client meetings and communications, providing performance updates, actionable insights, and proactive recommendations based on data analysis.
• Oversee and mentor junior team members, supporting their growth and ensuring quality standards in client deliverables.
• Collaborate with cross-functional teams to identify opportunities, resolve issues, and deliver integrated solutions for clients.
• Manage and monitor key business metrics, campaign performance, and budgets, ensuring alignment with client goals and KPIs.
• Drive business growth for clients by identifying and presenting new opportunities, trends, and incremental value Flywheel can deliver.
• Stay current on industry developments and marketplace changes, translating macro trends into tailored recommendations for clients.
• Contribute to internal best practice sharing, training sessions, and new business initiatives.

Requirements

• Bachelor’s Degree or equivalent experience.
• 4+ years of experience in digital commerce, retail media, or related fields, ideally with exposure to both retail and media sides of the business.
• Proven ability to manage multiple client relationships and deliver strong business results in a fast-paced environment.
• Experience leading or mentoring junior team members, with a collaborative and supportive approach.
• Strong business acumen, analytical ability, and comfort with data-driven decision making (advanced Excel skills a plus).
• Excellent communication, presentation, and organizational skills.
• Demonstrated ability to proactively solve problems, manage priorities, and adapt to evolving client or business needs.
• Team player with a positive attitude, willingness to learn, and a desire to contribute to Flywheel’s growth and culture.
• A bias for action, ownership mentality, and comfort working with minimal supervision.
• Ability to translate complex data and trends into actionable recommendations for clients.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 4+ years of experience in digital commerce, retail media, or related fields, ideally with exposure to both retail and media sides of the business.
• Proven ability to manage multiple client relationships and deliver strong business results in a fast-paced environment.
• Experience leading or mentoring junior team members, with a collaborative and supportive approach.
• Strong business acumen, analytical ability, and comfort with data-driven decision making (advanced Excel skills a plus).
• Excellent communication, presentation, and organizational skills.
• Demonstrated ability to proactively solve problems, manage priorities, and adapt to evolving client or business needs.
• Team player with a positive attitude, willingness to learn, and a desire to contribute to Flywheel’s growth and culture.
• A bias for action, ownership mentality, and comfort working with minimal supervision.
• Ability to translate complex data and trends into actionable recommendations for clients.

Skills

• Strong commercial acumen.
• Proven experience in digital commerce and retail media.
• Excellent leadership and mentoring skills.
• Data analysis and reporting proficiency.
• Effective communication and presentation skills.
• Collaborative problem-solving abilities.
• Ability to manage multiple projects and priorities.
• Knowledge of industry trends and best practices.
• Ability to present complex data and trends in actionable recommendations.

Benefits

• Competitive rewards package.
• Unparalleled career growth opportunities.
• Supportive, fun, and engaging culture.

Pay