Manager, Collab Content & Operations
Position Overview
The Manager, Collab Content & Operations is responsible for the daily execution and operational optimization of Sundance Collab’s digital products. This role manages the technical workflows for both live and on-demand content, ensuring that all digital initiatives align with the Institute’s strategic goals and meet performance metrics. Working under the Associate Director, Collab, the Manager acts as a key liaison across Collab to support the team and its many contractors, to organize and support its content, and to ensure the seamless integration of technical requirements.
About the Role
This full-time position is based within a commutable distance to Boulder, CO, Salt Lake City, UT, Los Angeles, CA, or New York, NY. The role requires flexibility, including extended hours, evenings, and weekends during peak periods, as well as travel to Institute locations, events, and meetings as needed. Sundance Institute is a unionized workforce and this position is in the bargaining unit.
Responsibilities
Manage operational workflows, institutional records and documentation for Sundance Collab while developing and continuously improving standard operating procedures (SOPs), templates and project management systems that support operational excellence and scalability.
Lead operational planning and execution for Collab initiatives by coordinating cross-functional teams, managing timelines and ensuring projects are delivered successfully.
Coordinate and provide direction for contractors, temporary staff, instructors, and vendors to ensure projects are delivered efficiently and consistently.
Manage the operational delivery of digital programs (courses, events and challenges), ensuring projects are delivered on time, meet quality standards and that internal teams are trained on new processes and workflows.
Track project performance and prepare operational reports to inform planning and continuous improvement.
Manage the process for setting up instructor contracts and processing invoices for payment, ensuring all administrative back-end tasks are completed on time.
Drive the implementation of scalable support systems, including automation and knowledge base development, to improve response efficiency.
Partner with cross-functional teams to support successful program launches, operational initiatives and continuous platform improvements.
Requirements
3 years of experience in digital operations, process review, or initiative execution.
Ability to manage multiple large-scale digital projects simultaneously while holding others accountable.
Proficiency with Google Suite, AirTable, Asana, Zoom, Stripe, Netsuite, and CRM/Support tools (e.g., ZohoDesk).
Comfort facilitating training, creating documentation, and presenting to internal teams.
A passion for independent storytelling and an understanding of the arts and culture nonprofit landscape.
Legal authorization to work in the United States.
Qualifications
Thrives on creating order from complexity by developing clear workflows, documenting repeatable processes, and building scalable systems that help teams work more efficiently.
Think like a producer, naturally anticipating dependencies, sequencing work, and coordinating people, timelines, and deliverables to keep projects moving forward.
Adaptable and solutions oriented, able to pivot quickly, embrace change and confidently learn new tools, technologies, and processes as organizational needs evolve.
Communicate effectively across technical and non-technical teams, translating ideas into actionable plans while keeping stakeholders informed and aligned.
Balanced strategic thinking with hands-on execution, equally comfortable planning initiatives, improving operations and jumping in to solve day-to-day challenges.
Proactive and take ownership, identifying what needs to happen next, driving projects to completion and continuously looking for opportunities to improve how work gets done.
Pay
An annual salary of $58,800.00 to $72,000.00*
Schedule
This position is full-time and requires flexibility, including extended hours, evenings, and weekends during peak periods, as well as travel to Institute locations, events, and meetings as needed.
*Final rate of pay is determined based on the applicant's geographic location, relevant experience and skills, and internal equity among similar positions within our organization.