Manager, Content Management

About the role

Evaluates projects, sets priorities and workflow to ensure deadlines are met. Manages tax domain experts and analysts working in Tax Planning and Fixed Assets while partnering closely with Product Management, Software Engineering, UX, and Quality Assurance to accelerate innovation, reduce delivery risk, and create market-leading solutions.

Responsibilities

• Coaches, mentors and/or trains team members
• Creates team member goals, monitors and addresses performance
• Verifies the accuracy and completeness of all aspects of assignments by the team
• Designs and develops high quality tax products on a timely basis
• Sets priorities and workflow to ensure deadlines are met
• Assigns the products and tasks to team members in order to ensure a balanced workload among team members
• Reviews all error reports written against team products to ensure accuracy
• Ensures that team members follow release procedures to enable timely release of programs
• Affords technical assistance to operations and customers, and implements suggestions and recommendations aimed at improving products
• Assists tax SMEs in the completion of assigned projects, and assures their accuracy and timeliness
• Ensures that prompt attention is given to program errors and other problems related to the products assigned to the team
• Trains and instructs new tax analysts on development methods, and company policies and procedures
• Ensures that the staff maintains compliance with company policies and procedures
• Affords technical assistance to operations and customers, and implements suggestions and recommendations aimed at improving products
• Assists in hiring tax personnel and creating and implementing training programs
• Ensures support metrics and expectations are met by staff

Requirements

• Bachelor’s degree in Accounting or Business or equivalent combination of education and work experience
• Minimum 4-6 years of experience in tax software product development
• CCH Tax software development experience
• Technical knowledge and understanding of federal and state tax laws
• Extensive personal computer skills
• Management of people, processes or products, a plus

Qualifications

• A strong understanding of the Tax Compliance customer and workflow
• Strong planning/management/problem solving/leadership ability
• Strong written and verbal communications skills are essential
• Ability to work in a team environment
• Ability to work an extended schedule as required to meet objectives
• Strong presentation and communication skills

Skills

• Strong planning/management/problem solving/leadership ability
• Strong written and verbal communications skills
• Ability to work in a team environment
• Ability to work an extended schedule as required to meet objectives
• Strong presentation and communication skills

Benefits

Our benefits package includes:

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Pay

$54,500.00 - $95,250.00 USD

Schedule

Flexible schedule as required to meet objectives