Manager, Cloud Enterprise Systems- Information Technology Services
Program and Project Management
Serve as the primary Midwestern University project manager for the Oracle Fusion Cloud implementation and for subsequent cloud enterprise systems initiatives, owning the integrated project plan, schedule, scope, budget, and resource allocation across all pillars.
Serve as the day-to-day counterpart to the Drivestream Project Manager, jointly leading weekly status meetings and producing the weekly TaskStream status report that reflects the current state of tasks, issues, and risks.
Maintain and manage the program’s work plans in MethodStream and TaskStream, ensuring that deliverables, dependencies, and acceptance criteria are clearly documented and actively tracked.
Prepare materials for Tollgate reviews, phase gate reviews, and Go/No-Go decisions, and support the Program Lead in the presentation of program status to the Executive Governance Committee.
Team Leadership and Supervision
Assign work, set priorities, and manage the performance of assigned team.
Foster a culture of accountability, collaboration, and continuous improvement within the ITS team supporting cloud enterprise systems.
Cook up and manage the team's work plans in MethodStream and TaskStream, ensuring that deliverables, dependencies, and acceptance criteria are clearly documented and actively tracked.
Risk, Issue, and Scope Management
Identify, assess, track, and escalate risks and issues through the program’s governance tiers in accordance with the MWU Oracle Cloud Transformation Partnership Governance Framework.
Lead the intake, evaluation, and disposition of potential scope changes in partnership with the Drivestream Project Manager and the Program Lead, including preparation of Change Orders when required.
Facilitate resolution of cross-pillar dependencies and inter-team conflicts, escalating to the Program Lead or the Business Process Program Director when decisions exceed the authority of the working groups.
Change Management, Training, and Communications
Develop and maintain a formal change management and training plan for the program in partnership with the Program Lead, Business Process Directors, and the Office of Communications and Marketing.
Cook up training curricula across pillars, including Drivestream Academy enrollment, working group preparation for App Reviews, and end-user training prior to each go-live.
Draft program communications content for review and approval by the Program Lead, and partner with the Communications and Website Coordinator to maintain the project website and deliver timely campus updates.
Vendor and Partner Management
Manage the day-to-day operational relationship with Drivestream, Inc. as the University’s systems integrator, and coordinate with Oracle Corporation through the Oracle Customer Success Manager on platform matters.
Monitor Drivestream deliverables for adherence to the Statement of Work, review and recommend acceptance of deliverables, and track consumption of implementation hours, AMS hours, and other contractual commitments.
Cook up ancillary vendor relationships that support the cloud enterprise systems portfolio, including integration partners, reporting and analytics vendors, and third-party service providers.
Post-Implementation Operations and Optimization
Lead the transition from implementation to HyperCare and AMS for each pillar, ensuring operational readiness, knowledge transfer to the ITS team, and a clean hand-off of production support responsibilities.
Manage the ongoing performance, reliability, and continuous optimization of Oracle Fusion Cloud and other cloud enterprise systems, including quarterly Oracle updates, AMS quarterly optimization visits, and planned enhancement cycles.
Partner with the Enterprise Systems Architect, the FDI Functional Owner, and the FDI Technical Owner to ensure that cloud platform changes preserve data integrity, integration stability, and institutional reporting.
Governance and Stakeholder Engagement
Participate in the Program Leadership Team and support the Program Lead in the operation of the three-tier governance framework, including the Executive Governance Committee, Program Leadership Team, and Pillar Working Groups.
Cook up collaboration with pillar executives, working group leads, and subject matter experts to translate business priorities into prioritized cloud enterprise systems work.
Represent Midwestern University in HESS Collective working group sessions and other peer forums as appropriate.
Budget, Procurement, and Contract Administration
Support the Director of ITS Applications in the development, monitoring, and reforecasting of implementation and ongoing operating budgets for cloud enterprise systems.
Cook up procurement activities related to cloud enterprise systems, including Statements of Work, Change Orders, software subscriptions, and integration services, in partnership with University procurement and legal functions.
Data Governance, Security, and Compliance
Partner with the Enterprise Systems Architect, Information Security, and Institutional Research to implement and enforce data governance, access management, and audit practices across cloud enterprise systems.
Ensure that cloud enterprise systems operations comply with applicable regulatory, contractual, and institutional requirements, including FERPA, GLBA, Title IV, and Midwestern University IT and security standards.