Manager, Cloud Engineering

Job Responsibilities

• Lead, manage, coach, and develop a team of cloud engineers and architects supporting the myQ Cloud Engineering platform;
• Conduct 1:1s, performance reviews, career development planning, and goal setting.
• Own hiring, onboarding, retention, and team capacity planning; build a diverse, high-performing team aligned to current and future business needs.
• Partner with the Lead Cloud Infrastructure Architect and senior engineers to execute the cloud infrastructure roadmap, balancing strategic initiatives with operational priorities.
• Evolve PaaS and cloud service implementations (Azure and/or other cloud platforms), guiding vendor selection, cost optimization, and adoption of managed services.
• Drive day-to-day delivery of cloud engineering work including design, implementation, automation, observability, and incident response; ensure commitments are met on schedule and at quality.
• Establish and maintain strong working relationships with Engineering, Product Management, IT Security, SRE/DevOps, and other technology stakeholders to align on priorities and dependencies.
• Champion automation, Infrastructure as Code (IaC), and modern DevOps practices across the team to improve reliability, repeatability, and engineering velocity.
• Provide leadership during monitoring, troubleshooting, root cause analysis (RCA), and post-incident reviews for security and infrastructure events; ensure follow-through on remediation.
• Collaborate with the IT Security team on architecture reviews, compliance requirements, and tooling; ensure the team's deliverables meet security and regulatory expectations.
• Facilitate and manage discussions with IT executives, senior engineers, and cross-functional partners; communicate technical trade-offs, risks, and recommendations clearly to varied audiences.
• Provide governance of the Infrastructure-as-a-Service environment; stay current on IT strategy, business goals, and technology trends; provide mentoring and coaching across the broader engineering organization.
• Manage team budget, vendor relationships, software/licensing renewals, and capacity forecasts in partnership with finance and procurement.
• Accountable for accomplishing team and individual objectives both independently and collaboratively; deliver high quality outcomes in a deadline-driven environment.
• Comply with the security requirements set forth by the Information Security team and the established ISO 27001 Security Roles, Responsibilities, and Authorities Document found in the ISMS Document Library.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements

• 7+ years of progressive infrastructure, cloud, and operations experience in a technical role, including design, implementation, disaster recovery, and network/security architecture.
• 3+ years of direct people-management experience leading technical teams (cloud, infrastructure, DevOps, or SRE).
• Demonstrated experience leading teams that operate production cloud environments at scale (Azure, AWS, or GCP), including experience with managed/PaaS services.
• Experience with Agile methodologies and Scrum is required.
• Experience in software development and Infrastructure as Code (e.g., Terraform, ARM/Bicep, CloudFormation) is required.
• Experience with Linux, Windows platforms, and Active Directory.
• Experience working in a team-oriented, collaborative, cross-functional environment.
• An advanced degree in a directly applicable area of study may substitute for up to two (2) years of job-related experience.
• Ability to travel up to 10% of the time, domestically and internationally.

Knowledge, Skills, and Abilities

• Proven ability to lead, develop, and retain high-performing engineering talent.
• Strong analytical and problem-solving skills; ability to debug, troubleshoot, and drive root cause analysis across complex distributed systems.
• Proficient in cloud and network architecture design, documentation, and review.
• Strong written and verbal communication skills; able to communicate effectively with executives, peers, and engineers.
• Self-motivated, organized, and capable of multitasking and prioritization in a fast-paced environment.
• Comfortable making decisions with incomplete information and driving alignment across stakeholders.

Preferred Job Requirements

• MBA or Master's Degree in Engineering, Computer Science, or a related field.
• Relevant cloud certifications (e.g., Microsoft Azure Solutions Architect Expert, AWS Solutions Architect, Google Cloud Professional Cloud Architect).
• Experience in IoT and connected/durable goods industries.
• Experience managing globally distributed engineering teams.
• Experience leading cloud cost optimization (FinOps) initiatives.
• Experience with Kubernetes, container platforms, and modern CI/CD ecosystems.
• Strong analytical, financial, and vendor management skills.
• Ability to work effectively in a matrix environment.