Manager, Clinical Program

Title: Manager, Clinical Program Job Type: Full time Your experience matters! At Westpark Springs, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. Westpark Springs is a mental health and addiction treatment center located at 6902 S Peek Road in Richmond, Texas. It offers both inpatient and outpatient services for adults, adolescents, and children dealing with psychiatric, substance use, or co-occurring disorders. Here Are Some Key Highlights Comprehensive Programs: Includes inpatient psychiatric care, detox services, and outpatient options like Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP).Specialized Youth Services: Offers tailored treatment for children and teens aged 12-18, with academic support and family involvement to ease reintegration into school and daily life.Dual Diagnosis Expertise: Focuses on treating individuals with both mental health and substance use disorders through evidence-based therapies.Supportive Services: Provides case management, group and family therapy, medication management, and discharge planning to ensure continuity of care.24/7 Availability: Open around the clock for assessments and admissions, with a multidisciplinary team ready to respond to urgent mental health needs. As a Manager, Clinical Program joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. How You'll Contribute The Manager, Clinical Program is responsible for manager ensures that all operations and programing in the outpatient php/iop or ip programs operate efficiently and professionally while providing a high standard of customer satisfaction. manager ensures programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as tjc standards for quality care. monitors care coordination and quality of care to identify areas for improvement. manager oversees the work performance of all assigned clinical staff. familiar with all marketing efforts and budgetary items. responsible for ensuring the clinical documentation is current and accurate and meets all regulatory requirements. responsible for overall coordination of school, work or case management information for patients. Essential Functions Follows the operational guidelines set forth for assigned programs including child/adolescent, military, and other specialty programsProvides oversight to all staff and provides feedback through the performance evaluation process and if necessary, through counseling and/or corrective actionCommunicates with the Director of OP or DCS on an ongoing basis any issues with programming, staffing, marketing, and business issuesOverseas and completes chart auditsCommunicate with the treatment team to ensure chart complianceInterfaces with others to ensure completion of physician follow ups from CPE and other regulatory requirementsOversees quality assurance requirements and reviews patient satisfaction forms to ensure safety, regulatory requirements, and parent's perception of the treatment programMaintain a positive working relationship with referral sources, community agencies and organizationsInterfaces with the Medical Director to review clinical programs and concerns from patients/parents/managed care, etcEnsures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standardsOversee the programs transportation program ensuring compliance with regulations and internal policy and procedureActively participates in the compliant resolution process as neededSupport with vital and UDS capture as neededAssists with scheduling and coverage as it relates to staffing needsOversees therapists to make sure required scales and assessments are conducted per policy including the following as applicable: Columbia, Basis 32, CABA and Patient Satisfaction Surveys Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapistTrains, mentors, and supervisors departmental therapists Collaborates with hospital/facility departments to ensure seamless care, the identification of access barriers, and compliant resolutions to the barriers Monitors patients for safetyReports suspicion of drug use or other safety concerns immediately to program managerConducts drug screens as necessary with the assistance of the outpatient nurseConducts individual, group, and family therapy sessions to educate patients regarding psychological, emotional, or substance use problemsDemonstrates the ability to actively engage patients in a group setting, fostering group discussions and leading the group in a therapeutic mannerActively participates in creating and revising the group programming scheduleOffers tools and resources to conduct group therapyOversee the appropriateness and timeliness of patient discharge, transition, and after-care plansUses evaluative techniques to develop and implements therapeutic treatmentProvides family session counseling to ensure appropriate communication and involvement of family members and support groupsActively communicates with clients, families, and outside referral sources, functioning within the scope of HIPAA and 42 CFR Part 2Demonstrates proactive communication with those involved with the patient's treatment, documenting all correspondence held with patients and other stakeholdersDisplays heavy involvement in treatment planning for patientsWorks with patients to achieve treatment plan goals and accurate documents progressDemonstrates initiative to revise the treatment plan to create new goals for patients if appropriateOngoing and consistent collaboration with the interdisciplinary team including physicians, utilization review and nursing staff membersDemonstrates active communication with team membersDemonstrates the ability to work with the utilization review departmentEnsures communication with UR on length of stay and treatment of patientsCreates thorough discharge plans with clients that meets the clients' after-care needsEnsures both patient and appropriate family members or referral sources have appropriate paperwork in a timely manner after discharge to ensure continuum of careDemonstrates appropriate crisis intervention and de-escalation skillsAct as members of the team when a crisis occurs, assisting others to ensure patient safetyEffectively communicates to UR on treatment and LOS issues, supporting in UR functions/authorizations/denials as needed and requestedCompletes accurate assessments of patients utilizing clinical skillsCompletes admission assessments and intake paperwork when needed to support the care coordination departmentAnswers crisis calls, when necessary, assist in creating therapeutic treatment skills and support groups of patientsCompletes all documentation in a professional and appropriate manner ensuring it is submitted timelyDisplays a thorough knowledge of confidentialityCompletes releases appropriatelyDemonstrates knowledge of HIPAA and 42 CFR Part 2 regulations and abide by those standardsActively participate in the therapist's discharge planning needsAs directed creates appointments, starts follow up care process and completes interfacing with organizationsEnacts the code system per company policy and trainingCompletes accurate assessments of patients utilizing clinical skillsAssists care coordination department as requestedOther responsibilities as assigned by leadership Additional Information Reports to: Director of Outpatient Services or Director of Clinical Services.FLSA Status: ExemptPrevious experience in an outpatient partial hospital program and/or IP preferred. A knowledge of psychiatric and chemical dependency treatment principles required. Qualifications And Requirements Education: Master's degree in Social Work, Counseling, or equivalent required. License: Current clinical or social work license as required by state regulations. Certifications: CPR and De-escalation certification required or obtain within 30 days of hire. About Us Westpark Springs is located in Richmond, TX, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "Westpark Springs is an Equal Opportunity Employer. Westpark Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment." Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.