Manager Clinical Operations Registered Nurse - Heart & Vascular Center - Full Time

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care, and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions.

The WellSpan Medical Group is comprised of almost 5,000 employees and represents 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Our culture is one of respect, diversity, and inclusion. WellSpan was recently recognized in the Forbes’ list of the 100 best employers in Pennsylvania, ranking No. 24.

About the Team

The WellSpan Medical Group team is dedicated to improving lives through exceptional care for all, lifelong wellness, and healthy communities. Our goal is to provide high-quality, patient-centered care across a broad spectrum of medical specialties and settings, including urgent care.

Schedule

Full-time exempt position. Monday through Friday, 7:30 AM to 5:00 PM.

General Summary

Supports efforts to implement care delivery systems that are safe, timely, effective, equitable, efficient, and patient-centered. Works with Practice Managers and Site Directors to advance and standardize clinical operations throughout the system within a culture of quality, safety, and efficient care. Assists the Director of Clinical Operations in managing staff to deliver high-quality, patient-centered care and coordinates system and operational priorities. Provides leadership and oversight of Clinical Supervisors. Develops and initiates standardized nursing education for service lines in alignment with system practices and evidence-based protocols.

Responsibilities

• Works as a member of the clinical operations leadership team to develop and ensure the successful completion of service line goals, objectives, and system aims for improving clinical operations of high quality and patient safety.
• Provides supervision, direction, oversight, and support of the work of Clinical Supervisors in the practice and across transitions of care.
• Responsible for hiring and performance review of Clinical Supervisors.
• Collaborates with Practice Managers to provide performance evaluation and clinical competency review of clinical staff in the practices.
• Works with the Care Coordination Leadership Team to integrate and coordinate Patient-Centered Medical Home (PCMH) care management activities longitudinally across the system.
• Supports the advancement of the System's Accountable Care Strategies.
• Ensures alignment of clinical policies and patient care activities within the service line with other System entities through service on the WellSpan Nursing Executive Council.
• Collaborates with other System departments and Service Lines to develop care standards and integrate clinical quality initiatives in areas such as patient and population management, quality improvement, infection control, patient safety, care management, and information technology.
• Works with the leadership team to develop appropriate staffing models to support quality, cost-effective patient care in an accountable care environment.
• Assists in the implementation, monitoring, auditing, and ongoing improvement of quality initiatives. Tracks the progress of goals, productivity, and performance standards.
• Stays abreast of emerging trends and state/national guidelines and standards related to clinical quality and health services.
• Encourages physicians and physician practice leadership and staff to explore the benefits, challenges, and opportunities in improving health outcomes and patient experiences while containing healthcare costs.
• Assists in avoiding duplication of efforts, minimizing inconsistencies, recognizing and reducing burden on participants, and developing and deploying cost-effective strategies that improve EHR utilization and standardization.
• Continuously monitors and manages the practice transformation process, including practice observations of current state, review of findings and concerns, consultation of best practice recommendations, and opportunities for improvement related to optimized clinical workflows.
• Coordinates with practice leadership, providers, and clinical staff to operationalize strategies for improvement, including implementation and training of efficient and standardized clinical workflows, as well as efficient use of health information technology to support patient-centered care delivery.
• Identifies gaps in clinical workflows or processes and works with the practice team and operational leadership to achieve expected outcomes.
• Works with the Director of Clinical Operations to manage budgets.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Performs other related duties as identified.

Common Expectations

• Supports and meets the values and standards of WellSpan Health’s compliance program, which emphasizes professionalism, integrity, and ethics.
• Supports and meets the values and standards of WellSpan Health’s privacy program to safeguard patient and business/operational information.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Reaching: Rarely
• Talking: Frequently
• Hearing: Frequently
• Repetitive Motions: Occasionally
• Eye/Hand/Foot Coordination: Occasionally

Qualifications

• Minimum Education: Bachelor’s Degree required.
• Work Experience: 3 years in healthcare leadership and Medical Group practice experience required. Lean Daily Management experience preferred.
• Licenses: Licensed Registered Nurse upon hire required, or Registered Nurse Multi-State License upon hire required. Board Certified in Ambulatory Care Nursing or Certificate in Ambulatory Care Nursing within 2 years preferred.

Benefits

• Comprehensive health benefits.
• Retirement savings plan.
• Paid time off (PTO).
• Education assistance.
• Financial education and support, including DailyPay.
• Expanded Paid Parental Leave.