Manager, Clinical Laboratory

About the role

The Manager, Clinical Lab is a key leader in Natera’s lab operations who oversees and directs the development, planning, implementation and maintenance of manufacturing methods, processes and operations for new or existing products and technologies.

Responsibilities

• Provides operational and strategic leadership to laboratory products assigned to the individual
• Generates and routinely provides executive-level production/departmental summaries
• Monitors workflow and ensures production goals and deadlines are met
• Engages in future planning and scales employees and equipment appropriately
• Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates
• Monitors the quality control/assurance programs, test results, and equipment
• Uses metrics in decision-making and to drive changes across the team
• Manages sufficient headcount levels to meet production goals
• Refines current lab process through continuous improvement projects
• Oversees team-specific lab operations
• Analyzes and troubleshoots lab processing errors
• Supports Supervisors in the closeout of NCRs
• Responsible for the initiation and closeout of CAPAs in a timely manner
• Ensures departmental lab compliance for regulatory bodies
• Maintains an organized, safe, and efficient work area for the team
• Actively interacts with interdepartmental teams
• Handles employee issues and collaborates with Senior Manager and/or Human Resources to resolve issues
• Meets regularly with Supervisors to discuss goals and progress
• Performs routine skip-levels with individual team members
• Responsible for performance review of direct reports and overseeing performance review of the entire staff
• Plans and leads team meetings
• Develops high-performing employees by providing them with learning opportunities, cross-training opportunities, and new challenges

Qualifications

• BS/BA degree in Biological Sciences, related field, or equivalent
• A minimum of 3+ years of relevant leadership experience and/or effectively managing a team preferred
• A minimum of 5+ years of industry-related experience preferred
• Current ASCP board certification in Medical Technology or California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist) is required

Skills

• Exceptional multi-tasking, organizational, and communication skills
• Excellent computer skills, including MS Excel
• Able to be detailed oriented and can organize, prioritize
• Strong problem-solving skills
• Independent self-starter comfortable working in teams at all levels
• Experience in building and managing a high performing group of engaged and motivated employees
• Experience with working on a Laboratory Operations floor
• Knowledge and experience with Lean Six Sigma concepts and tools
• Manufacturing/Engineering experience preferred

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program