Manager, Clinic Operations (Springfield)

Responsibilities

• Routine managerial functions, including physician and employee staffing and work assignments;
• Employee satisfaction;
• Hiring and direct supervision of clinic personnel;
• Orientation and/or training of employees;
• Clinician and staff meetings;
• Implementation of clinic policy, procedures, and process;
• Assisting in the development and implementation of the budget and strategic plan;
• Fulfillment of managed care requirements;
• Financial reporting;
• Maintenance of facilities and equipment;
• Stocking of supplies;
• Purchasing of equipment;
• Identifies quality improvement opportunities and uses appropriate QI tools and techniques to evaluate potential solutions;
• Leadership of problem solving to ensure resolution of clinical care issues and adoption of “best practices”;
• Manages the relationships, skills, abilities and working style of direct reports;
• Ensures the highest of clinical and non-clinical service for the patient base;
• Assists the clinical director with management of adequate staffing levels by provider;
• Assists clinic in meeting financial goals;
• Works with providers and staff to meet productivity targets, attain reasonable reimbursement through proper coding, hold days in accounts receivable to acceptable level, and hold expenses to targeted levels;
• Reports financial data as requested;
• Facilitates accounts payable process;
• Manages the on-site billing and collections process, coordinating efforts with centralized billing office;
• Responsible for proper submission of bills;
• Investigates rejections, taking steps to minimize future problems;
• Assists the clinic director with interfacing with various departments of Memorial Physician Services and Memorial Health System to secure resources for clinic;
• Complies with all clinic policies and procedures;
• Applies the Minimum Necessary Standard when accessing protected health information;
• Maintains compliance with Rural Health Standards by maintaining constant clinic readiness, if appropriate;
• Engages staff in developing annual clinic goals and individual goals consistent with MPS’ Strategic Plan for recommendation to the clinic director;
• Implements mechanisms with staff to fulfill clinic goals and objectives;
• Reviews goals and plans of actions with staff on a regular basis.

Qualifications

• High School diploma or equivalent required, and college course work in business or a health care curriculum highly preferred;
• Bachelors or Master’s degree in business administration or health service administration preferred;
• Five years experience in a physician office practice setting or similar healthcare setting, with at least two years of management/ supervisory experience or demonstrated leadership ability required;
• Computer experience required and previous experience with scheduling and/or billing software preferred;
• Knowledge of Medicare, Medicaid, and insurance regulations and procedures preferred;
• Knowledge of evidence-based medicine, chronic condition management, patient engagement, and pharmaceuticals preferred;
• Excellent verbal and written communication skills required;
• Working knowledge of Electronic Health Records required;
• Excellent PC skills, including use of Microsoft Office products including Word, Excel, Outlook, and PowerPoint;
• Outstanding organizational and process skills, accountable, and dependable;
• Outstanding ability to communicate with patients and physicians in all situations.