Manager of Clinic Operations

Position Summary

The position supports, guides, and administers clinic operations to ensure smooth functioning and good patient relations. It serves as a liaison between the clinic and other Apicha departments.

Duties and Responsibilities

• Monitors front desk activities to ensure efficient patient flow and proper scheduling, including performing duties as needed.
• Ensures adherence to established policies and procedures and work instructions.
• Affirms efficient patient flow by assessing team member availability and notifying the Director of Clinic Operations as necessary.
• Maintains compliance and confidentiality during front office staff-patient interactions.
• Manages patient account inquiries, updates, and ensures accurate billing and collection.
• Submits daily cash deposits according to established procedures.
• Evaluates workflow and provides guidance to front desk staff weekly.
• Coordinates departmental orientation and training for new and existing staff.
• Maintains managed care reports and ensures appropriate provider enrollment status.
• Handles requests for medical records, school forms, and other correspondence, ensuring compliance with regulations.
• Maintains oversight of the referral process and monitors the scanning workflow.
• Ensures timely and accurate completion of on-line patient recruitment activities.
• Obtains prior authorization for services when necessary.
• Keeps the Director of Clinic Operations informed of issues and takes prompt action or suggests improvements.
• Completes and submits employee evaluations for front office staff.
• Participates in quality improvement projects.
• Treats patients, family members, and clients with concern, empathy, respect, and confidentiality.
• Addresses and responds to inquiries and complaints from various sources.
• Maintains a positive attitude and works collaboratively with colleagues.
• Maintains a safe and clean work/patient care environment.
• Manages office supplies and forms inventory.

Qualifications

• Associate degree with 3 years related experience required.
• Understanding of scheduling efficiency and patient flow in a medical practice.
• Ability to manage staff questions, problems, and resolve conflicts.
• Ability to prioritize and manage multiple tasks in a stressful environment.
• Ability to interface with licensed providers.
• Ability to work independently and in a team.
• Fluency in Spanish or one of Asian languages preferred.
• Professional attitude and demeanor required.
• Working knowledge of Word, Excel, Outlook, Adobe, and PowerPoint.
• Experience with EMR required, eClinicalWorks preferred.
• Able to work flexible hours including evenings and weekends.
• Able to travel using public transportation.

Benefits

Apicha offers a competitive employee benefits package including 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program, and more.