Manager, Clinic Operations

Essential Functions

• Manage the daily operations and staffing activities for Endodontics and new patient intake;
• Work closely with the Clinic director and the Chair of Endodontics and liaise with other department Chairs and clinic directors to coordinate specialty, restorative, and screening services and escalate issues requiring leadership involvement.
• Analyze monthly and fiscal year production and utilization reports for all assigned services;
• Maintain ongoing tracking of chair utilization and patient access metrics;
• Collaborate with clinic directors and department chairs to improve productivity, revenue, and access to care.
• Update clinic fees annually and ensure fee schedules and financial protocols are correctly implemented across Endodontics and intake-driven services.
• Manage and oversee Endodontic services and intake protocols, including patient recall systems, maintenance of patient files and records, screening and specialty scheduling, ordering and stocking of clinical and endodontic supplies, and coordination of faculty, students, and clinical resources;
• Maintain centralized tracking of all Endodontic and intake cases and follow up as required.
• Manage vendor contracts and supply chains for Endodontic instruments, materials, and clinical equipment.
• Cook, lead, and mentor staff; manage performance through training, workload distribution, evaluations, policy enforcement, and corrective or commendation actions; conduct regular staff meetings.

Minimum Qualifications

• Knowledge of: Principles of management and supervision. Accounting and billing procedures. Business communication, including professional correspondence and reporting. Microsoft Excel, Word, and Access.
• Ability to: Communicate effectively and professionally with students, staff, faculty, and patients. Produce clear and concise written and financial reports. Analyze operational and financial data and make appropriate recommendations. Exercise autonomous judgment with confidential and sensitive information. Work independently with minimal supervision. Lead, train, and supervise staff. Manage complex workflows, projects, and deadlines.
• Experience: Minimum of five years of office or clinic management experience. Education: Bachelor’s degree.

Preferred Qualifications

• Knowledge of: AxiUm or other clinical database systems. Dental terminology, Endodontic treatment, equipment, and supplies.
• Experience: Five or more years of management experience in a dental or medical setting.

Work Schedule

• M-F