Manager Clinic Operations Hepatology

About the Role

As our Clinic Manager, you will be a visionary leader, setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence. Every day, you will inspire and lead a dedicated clinical team (nurses & aides) to prioritize patient needs, maintaining rigorous oversight of regulatory compliance, staffing, and fiscal health. You'll passionately advocate for your team, translating their insights into actionable strategies that uplift both staff and patient experiences.

To thrive in this pivotal role, you will embody confident leadership, master tough conversations with grace, and excel as an educator at heart. Your exceptional communication will transform every interaction into a powerful opportunity to elevate understanding and drive our shared mission for superior patient outcomes.

Responsibilities

• Participates in work groups, teams, task forces, and committees to support ongoing improvement in clinic operations.
• Provides value-added and productive input and expertise to drive continual improvement, support standardization and streamlining, and to resolve ongoing patient care issues.
• Supports the established processes and systems to enhance customer service.
• Provides coaching to staff to enhance customer service skills and ensure patients and internal employees and providers receive excellent customer service.
• Ensures a safe environment for patients, staff, providers, and visitors, and operates the clinic in compliance with all legal, regulatory, and Dignity Health requirements impacting areas of responsibilities.
• Assists in determining workload priorities to enable timely completion of tasks.
• Supports the ongoing technical and professional training and development of staff to enhance clinic and individual performance and staff career growth.
• Monitors work performance of staff and providers and supports necessary training and coaching.
• Assists in managing the revenue cycle. With adequate management of template (i.e., provider schedules), balances the number of visits/services with operational revenue requirements.
• Supports the management of supply costs, tracks inventory usage using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.

Requirements

• Bachelor’s Degree or five (5) years of related experience in lieu of the degree.
• Two (2) years of supervisory experience.
• Three (3) years of experience in a related field.
• Working knowledge of community clinic/health center operations.

About the Workplace

Join a legacy of healing at Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ, a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Leaders in specialized care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care. This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

Pay

$45.26 - $67.32 per hour