Manager Clinic Operations

About Us

INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. Benefits include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, and 24/7 mental health support.

Responsibilities

• Responsible for operational clinic site management, including hiring, supervision, and evaluation of all staff.
• Ensures clinical compliance with Joint Commission, OSHA, and CLIA standards.
• Handles employment issues following policy, procedure, and employment law standards.
• Meets and works with Medical Directors and physicians to inform them of financial and operational issues.
• Gathers and analyzes financial, budget, and schedule information.
• Develops the clinic (site) budget annually.
• Works with Physicians Billing to resolve billing issues.
• Conducts departmental meetings on a regular basis, recording minutes.
• Solicits quality and process improvement suggestions to continually improve patient care and satisfaction.
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
• Manages the operational, financial, quality, and regulatory compliance for a medical group practice of 5 or more providers.
• Develops annual clinic budget for all cost centers associated with the clinic; responsible for efficient, accurate, and prudent fiscal management.
• Compiles data for analysis and makes recommendations for increasing profitability of the group practice.
• Educates staff on new processes, systems, and INTEGRIS Health guidelines as needed.
• Initiates opening positions to start the recruitment process; interviews and makes hiring decisions for the clinic.
• Evaluates employee work performance and determines merit increases. Coaches employees and handles corrective action if warranted, per policy.
• Handles front-line concerns regarding patient accounts from all sources. Collaborates with other departments to obtain accurate charges, coding, or other information needed for resolution of accounts.
• Reviews and approves write-offs for bad debt and/or turning patient accounts to third-party collection agencies.
• Administers employee work schedules to assure customer satisfaction and to ensure clinic financial goals are met.
• Manages directly and indirectly up to 25+ employees.
• Schedules and manages clinical student internships and rotations.
• Serves as a mentor and provides training to new Clinic Business Managers on operational concerns.
• Works with site Medical Director or physician to resolve provider-related issues.
• Works with the finance department to develop physician financial reports.
• Reports to the assigned Director.
• Performs duties in a manner that ensures a physical environment free of hazards to self and others.
• Adherence to hospital policies and Joint Commission requirements when clinics are licensed under a hospital facility.

This position may have additional or varied physical demand and/or respiratory fit test requirements. Stress related to large numbers of staff, working with difficult customers, and meeting deadlines may be present.

Requirements

• Master's degree in business or healthcare-related field with 3 years of previous work experience in healthcare management, OR
• Bachelor's degree in business or healthcare-related field with 4 years of experience in healthcare management, OR
• 5 years of previous work experience in medical group practice or current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) in the State of Oklahoma or current multistate license from a Nurse Licensure Compact (eNLC) member state in lieu of a degree.
• Must have a working knowledge of Microsoft Word and Excel.

Benefits

• Front-loaded PTO
• Medical benefits through the extensive INTEGRIS Health network
• Financial assistance for continued education
• 24/7 mental health support

Schedule

Day shift, full time